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High iQ Knowledge Base
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      Welcome!
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      High i.Q. University
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      Video Support
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      Script Inspo
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      Data Store
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      Support Articles
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        How The CRM Works
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          Pipeline Stage Meanings
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          Adding and Editing Pipelines
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          Pipeline Settings
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          How to Create an Individual Opportunity
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          Opportunities Overview
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          How To Download A List Of Your Opportunities
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          How To See Additional Information On An Opportunity Card
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          How To Sort/Filter Opportunities
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          General CRM Overview
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          CRM Document Management
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          Contact Details
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          Do Not Disturb
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          Tasks Overview
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          How To Delete Multiple Contacts
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          How To Export Multiple Contact
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          How To Remove A Tag From Multiple Contacts
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          How To Manually Add/Update Opportunity
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          How To Merge Multiple Contacts
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          How To Import Multiple Contacts
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          How To Add A Tag To Multiple Contacts
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          Add Contact
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          Contact Details - Overview
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          How To Create Smart Lists
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          Smart List Filters
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          Manage Smart Lists
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        The Voice Bot
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          Upload Contacts for Bot To Call/Tagging Guide Ta
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          Orientation Video
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          Adding a Knowledge Base to Your AI
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          Prompt Editing
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          Bot Personalization
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          Delete a Node
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          Inbound Calling
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          Testing The Bot
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          User Assigned/Round Robin
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          Creating Opportunities NOT For The Bot To Call
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          Call and Text Cadence in The CRM
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          About Appointments/Where to Find Bot Call Information
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          Bot Calling and Call Attempt Costs
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          How Do I Know Who Has Been Called?
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          Pushing Leads Back and Forth Between CRMs (Zapier)
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          How To Change The Drip (Call/Text Frequency)
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        Non-Bot Automations
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          Appointment Status (Triggers)
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          Contact Changed
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          Call Status
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          Action - Drip
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          Action - Find Contact
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          Update Contact Field
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          Add Task
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          Edit Conversation
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          Send Internal Notification
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          Remove Opportunity
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          Remove From Workflow
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          Workflow Actions
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          Send Email
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          Send SMS
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          Call Automation
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          Wait Event (action)
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          Voicemail
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          Add Contact Tag
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          Remove Contact Tag
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          Add/Update Opportunity
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          Add To Notes
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          Remove Assigned User
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          Add To Workflow
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          Assign To User
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          Manual Calls (action)
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          Go To Event (action)
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          If/Else Condition (action)
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          Math Operation (action)
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          Workflows - Event Start Date Action
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          Goal Event (action)
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          Manual SMS (action)
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          Content AI Text
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          Content AI Image
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          Settings Tab
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          Create New Workflow
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          Builder Tab
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          Workflow Builder Overview
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          Contact Created
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          Contact DND
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          Contact Tag (Trigger)
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          Birthday Reminder
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          Remove From All Workflows
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          Workflow Builder - Contact Triggers
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          Video Tracking
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          Pipeline Stage Changed
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          Opportunity Status Change
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          Email Events
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          Customer Replied
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          Task Reminder
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          Task Added
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          Note Changed
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          Note Added
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          Custom Date Reminder
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          Workflow Triggers
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          How To Add Multiple Contacts To A Campaign / Workflow
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        Non Bot SMS, Phone, Email
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          How Much Does Texting Cost?
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          Why Are Texts Saying 'Undeliverable'?
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          How Much Does a Non-Bot Call Cost?
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          Add SMS Template
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          How To Send An SMS
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          The Dialer
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          Conversations Overview
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          Manual Actions
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          Attachments Made Easy in Conversations
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          How to use Conversation Filters & Bulk Actions Overview
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          Quick Filter
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          Getting Started With SMS & Email Templates
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          Conversations
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          Add Email Template
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          How to send an email
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          Send Email
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          Send SMS
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        Compliance
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          FCC Legislation
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          GDPR Compliance and Data Privacy
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        Marketing
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          Giving High iQ Facebook Ads Access
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        Reporting
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          Dashboard Overview
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          Edit widgets on the dashboard
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          Customizing a widget
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          Custom Widgets FAQ
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          Resize Widgets
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          Removing a widget
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          Custom Widgets Overview
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          Adding a widget to the Dashboard
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          Rearrange widgets
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          Agent Leaderboard
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          SMS Reporting
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          Conversion Report
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          Email Reporting
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          Agent Reporting - Overview
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        Settings
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          User Notifications
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          User Profile
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          Google
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          Integrations
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          CRM Team Management
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          Business Profile
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      Contact Support

User Notifications

Manage your notification preferences for the CRM dashboard here.
If a user is associated with multiple sub-accounts, set distinct notification preferences for each sub-account. Preferences set or updated under a sub-account apply only to that specific sub-account, not to all connected sub-accounts.
In App Notifications
Enable in-app notifications within Leadconnector by checking the box. This page provides an overview of current notification settings for each type on the list. Update preferences by checking or unchecking boxes accordingly.
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Email Notifications
For users who frequently use emails, utilize email notifications to stay organized and highlight important tasks. Use the email column to have more control over the types of notifications received. Check or uncheck boxes to create a personalized notification system for contextual messages about immediate action items.
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Conversation Notifications
Stay informed about client communications with Conversation Notifications. Take control of email and text message conversation notifications by customizing which ones to receive or turning them off.
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All Conversations
Stay up to date with all new messages received for your account by opting to receive notifications. Choose between Email or In-App notifications.
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Conversation Assigned to Me
When enabled, receive notifications when conversations are assigned to you. Stay informed with alerts delivered promptly to your app or email.
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Notify About a Specific Message
Stay informed about new messages in your conversations with this option. Receive notifications in your app and/or email.
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Task Notifications
Have ultimate control over your to-do list with task notifications. Set up notifications to show in-app and/or email to ensure no tasks are missed.
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When a Task Gets Assigned
Choose to be notified in your app or via email whenever a task is assigned. Stay informed and organized, especially with multiple users and tasks.
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Setting a Reminder
Customize notification options for task reminders based on your preferred timing. Set up alerts through the app, email, or SMS to be reminded 15, 30, 45, or 60 minutes before your upcoming task.
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WordPress
The WordPress notification section helps you stay on track with website messaging. Manage notifications related to your WordPress domain by ensuring the website URL is connected to your chosen CRM system.
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About WordPress Service
Receive notifications when a customer makes a purchase through in-app notifications or emails. Access your account settings to choose your preferred notification method.
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Facebook
Control how you view updates related to your Facebook page with the Facebook notifications section. Opt for In-App and/or email notifications after integrating your Facebook page with your CRM.
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About a Review
Manage reviews received on your Facebook page by selecting email or In-App notifications.
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Google
Manage notifications related to your Google My Business page here.
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About a Google Review
Opt-in to receive notifications In-App and/or via email when you receive a new Google review. Use this notification to decide the next action based on the received review on your Google My Business page.
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