Inbound Calling

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Step 1: Utilizing Your Onboarding Number

Upon onboarding, you are assigned a phone number primarily intended for outbound calls. To extend its utility for inbound calling, simply embed this number on your Google My Business page, website, or any other platform you desire. This number typically aligns well with general inquiries for new buyers or sellers.

Step 2: Addressing Specific Use Cases with Additional Numbers

Should your business have unique requirements—like expecting calls solely from expired leads—you have the option to purchase additional numbers tailored to these specific needs.

Purchasing and Connecting a New Number

Purchasing a New Number: When you acquire a new phone number for a particular use case, it will initially display as disconnected within your CRM.

Connecting to a Script: To activate and assign this number for inbound calls, locate and click on the triple dots (menu) next to the number listing. Select "Connect" from the dropdown menu.

Selecting a Use Case: Choose the appropriate script that matches your use case. For instance, if the new number is dedicated to expired leads, select the "Expired" script from the options provided.

Confirmation: Follow the prompts to confirm your selection. This ensures that incoming calls to this number will trigger the specified script, allowing for a tailored response to your callers based on the selected use case.

Conclusion

By following these steps, you can effectively set up inbound calling for your CRM system, leveraging both your initial onboarding number and any additional numbers purchased for specific scenarios. This flexibility allows you to customize how you manage and respond to incoming calls, ensuring that each caller receives the most appropriate and efficient handling according to their needs.

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