Call Status

The Call Status Trigger serves as a versatile workflow trigger applicable to both outbound and inbound calls. This trigger activates in response to call directions and statuses within the current workflow or from a linked workflow. Businesses can enhance their operational efficiency and communication processes by leveraging this trigger to automate specific actions based on call statuses.

Call Status Trigger

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All Filters

To initiate, click on 'Add New Workflow Trigger' and opt for 'Call Status.' Refine your trigger using filters such as Call Direction, Call Status, or In Workflow.

Call Direction

The Call Direction filter empowers users to designate the call's direction, whether incoming or outgoing.

Incoming Call: Triggered when a contact (new leads or existing contacts) calls the associated account number.

Outgoing Call: Enables tracking of various call records generated by the sales team.

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Call Status

The system automatically monitors call statuses, triggering workflows based on:

Busy: Indicates the contact number was occupied during the call.

Canceled: Denotes a canceled call.

Completed: Reflects successful communication with the lead/contact.

Not Answered: Indicates an unanswered call.

Voicemail: Triggered when directed to the lead/contact's voicemail.

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