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SMS Reporting
Within this section, you can review the statistical data related to SMS activities carried out by either an agent or CRM user.
In the SMS section, you can access a comprehensive overview of text message activities performed by an agent or CRM user. This includes a detailed presentation of the total count and corresponding percentages for different SMS statuses, such as sent, delivered, clicked, and failed (undelivered) messages.
Sent
Under the Sent category, you will find the overall quantity of text messages dispatched by a user within a specified time frame, along with the total percentage of sent SMS messages.
Delivered
The figures presented in the Delivered category indicate the total count of text messages successfully delivered to their intended recipients, including the overall percentage of delivered SMS messages.
Clicked
Within the Clicked category, you can see the cumulative count of recipients who interacted with the link provided in the SMS by clicking on it. The total percentage of clicked SMS messages is also displayed.
Failed
The Failed category shows the count of text messages (SMS) that were unsuccessful in reaching the recipient's inbox. Monitoring the Failed category allows you to identify potential issues and take appropriate actions to enhance the reliability and success rate of your SMS campaigns.
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