Accessing Bot Customization Settings
Log into Your Thoughtly Account: Start by logging into your account. Navigate to the Thoughtlies Tab: Find and click on the "Thoughtlies" tab. For this example, we'll use "tele-reactivation" as our script. Changing the Bot's Voice
Select a Voice: On the right-hand side, you'll see an option to select from various voices. Thoughtly offers a range of voices, including different accents, to better match your audience's preferences. Preview the Voice: To listen to a sample of a selected voice, click the play button. This helps you decide if the voice fits the bot's intended personality and your audience's expectations. Adjusting Language Settings
Choose a Language: If you want to change the bot's language, use the dropdown menu to select from the available languages. Thoughtly supports multiple languages, catering to diverse audiences. Consider Language Compatibility: Keep in mind that the bot may not efficiently switch between languages within the same conversation (e.g., Spanglish). Ensure your target audience predominantly speaks the selected language before making changes. Modifying the Bot's Personality
Adjust Assertiveness: You can set the bot's assertiveness level to anything from low to high. The optimal level might vary based on your audience and the nature of the calls. Set Humor Level: Similarly, you can adjust the bot's humor level. While some situations may benefit from a light-hearted approach, it's often best to keep humor minimal to maintain professionalism. Recommended Settings: For many users, a medium level of assertiveness and a low level of humor create a balanced and effective interaction style. Enhancing Calls with Interim Audio
Keyboard Typing Effect: To fill any silence during calls, you can select effects like keyboard typing. This can make pauses in the conversation feel more natural and less awkward. Future Audio Features: Keep an eye out for upcoming features such as background audio. These additions will offer more ways to customize the call experience. Conclusion
By customizing the voice, language, and personality of your bot, you can create a more engaging and personalized experience for your contacts. Thoughtly's platform provides a variety of options to tailor your bot's interactions, from voice selection to interim audio effects. Remember, the key is to align the bot's attributes with your audience's preferences and the context of your communication.
