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Contact DND
The activation of the Contact DND trigger occurs when there is a modification to a contact's Do Not Disturb (DND) flag. The DND feature allows customers to opt out of services they no longer wish to receive, and it can be toggled on or off for various communication channels such as emails, phone calls, SMS messages, Google My Business (GMB), and Facebook Messages, based on the contact's preferences.
Workflow Publication Requirement:
To successfully publish workflows, it is essential to establish both a workflow trigger and action. Without both components, you can save the workflow but cannot publish it.
Add Filters
DND Flag Is
To trigger a workflow based on the Enable or Disable status of DND for a contact, utilize the 'DND Flag Is' filter. Access this filter by clicking on + Add Filters. The workflow can be filtered to activate based on four distinct events:
DND Channel Is
When opting for the triggers "Disabled DND for specific channels" or "Enabled DND for specific channels," it is necessary to include the 'DND Channel Is' filter. This filter allows you to specify the particular channel by selecting from the dropdown menu.
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