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Product feedback can come from many many sources. Usually from external users via support tickets, conversations (sales, request for feedback, research), marketing (social, trade events). But sometimes, the harshest critics are our own internal team, especially if you’re dog fooding —i.e., your product is used by your own company.
This module allows you to collect this feedback from various sources and integrate it in to your product development process.

The ProductOS voice of the customer module allows your team to

collaborate more efficiently & effectively
reduce manual work by integrating with all possible feedback sources
provide visibility across the company with robust reporting & notifications
customization to adapt to your process

Coda brings all feedback in one place from prioritization to launch

Customers

Share timely updates to customers on their feedback
Ultimately ship updates quicker to customers by increasing feedback visibility across the company
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Product Operations

Ensure feedback is triaged, submitted, & communicated with robust reporting
Eliminate manual work to centralize feedback by combining feedback sources (e.g., SFDC, Intercom, Slack)

Sales & Customer Success

Seamlessly submit feedback with AI autofill
Have visibility on feedback including notifications when feedback status change
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Product

More informed decision making by aggregating feedback by product area, customer, & ARR impact
Identify trends in specific product areas to proactively address common requests or issues




















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Internal notes

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