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collaborate more efficiently & effectivelyreduce manual work by integrating with all possible feedback sourcesprovide visibility across the company with robust reporting & notificationscustomization to adapt to your process
Share timely updates to customers on their feedback Ultimately ship updates quicker to customers by increasing feedback visibility across the companyEnsure feedback is triaged, submitted, & communicated with robust reportingEliminate manual work to centralize feedback by combining feedback sources (e.g., SFDC, Intercom, Slack)Seamlessly submit feedback with AI autofill Have visibility on feedback including notifications when feedback status changeMore informed decision making by aggregating feedback by product area, customer, & ARR impactIdentify trends in specific product areas to proactively address common requests or issues
ProductOS
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Voice of customer
Product feedback can come from many many sources. Usually from external users via support tickets, conversations (sales, request for feedback, research), marketing (social, trade events). But sometimes, the harshest critics are our own internal team, especially if you’re dog fooding —i.e., your product is used by your own company.
This module allows you to collect this feedback from various sources and integrate it in to your product development process.
The ProductOS voice of the customer module allows your team to
Coda brings all feedback in one place from prioritization to launch
Customers
Product Operations
Sales & Customer Success
Product
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