ProductOS

Pages
- ProductOS homepage
  Map
  Demo sequences
  LaunchCal with Coda overview video
  Project tracking module
  Decision module
  Happy path #1
  Planning video
  Voice of Customer
  Teresa notes for motive
  ProductOS video script
  Drafts
  Brief
  Implementation
  Product launch calendar
  Implementation Approach
  Process Flows
  A - Add a feature
  B - Modify feature
  C - Update launch step
  D - Update feature status
  E - Review feature status
  F - Conduct launch cal review meeting
  G - Review date misalignment scenarios
  H - Re-assign features / launch steps
  I - Data clean-up
  J - Update static content / help text
  K - Add / remove valid values
  L - Archive data
- Voice of customer
  Add feedback
  All feedback
  Review feedback
  Aggregated feature requests
  Customer close the loop
  Reporting
  ProdOps dashboard - customers
  ProdOps dashboard - process
  Customer team dashboard
  Possible add ons
- Planning
  North star Vision
  Prioritize
  OKRs
  Dependencies
  Bottom up planning
  11-Star Experience
  Prioritization
  $100 prioritization
  Choose your output
  Big Rocks
  Resource mapping
  Goal tracking
  V2MOM
  OKRs
  This month's measures
  Status updates
  Views
  My measures
  Polly's page
  Sue's page
  Executive Priority Memo
- Roadmap
  All product launches
  Calendar
  Kanban
  Feature details
  Lifecycle
  Design
  Development
  Launched
  Beta process
- Product Launches
  Setup
  Stages
  Team
  People
  Launch sizes
  Launch steps
  Delivery
  New features
  All product launches
  Calendar
  Timeline
  Kanban
  Feature details
  Exec dashboard
  Beta process
  My product features
  Stakeholders
  My Launch Steps
  Stakeholder spaces
  Product
  Engineering
  Design
  Sales
  Marketing
  Feature: AI/ML V2
  Support
  Legal
  Finance
- Accountability protocols
  Weekly status updates
  Product reviews
  Monthly business review
  Quarterly OKR review
  Accountability Protocols (from Planning)
  3P's with Coda Brain
  Snippets
  Zynga's Blue Sheet
  Lyft's 3P's
  Narcbot reminders
  Coda's Sports Center
- Team Hubs
- Reporting
  Exec dashboard
  Feature dataset
  Mode
- [WIP] Eng Metrics
  Setup
  Team and Squads
  Clients
  Projects
  Cycle Time Viz
  Per Issue
  Per Project
  Per Squad
  Per People
  Per Client
  Cycle Time history Viz
  Per Squad
  Per Client
  Data
- Integrations
  Jira
  Figma
  Slack
  Github
  Salesforce
  Intercom
  Asana
- Data tables
  Team
  All People
  All Teams
  Product Areas
  All Pillars
  Planning
  All Product Ideas
  OKRs
  All Objectives
  All Key Results
  All Dependencies
  V2MOM
  All Methods
  All Measures
  All Metrics
  Execution
  Launch step template
  All Product Feedback
  All Feature Requests
  All Product Features
  All Launch Steps
  All Status Updates
  All Stages
  All Milestones
  All Launch Sizes
  Beta submissions
  All Research Studies
  All Product Insights
  Launch steps design
  Untitled page
  Eng Metrics

ProductOS

...

Teresa notes for motive

Explore

Teresa notes for motive

Talking points

Let’s take a look at each stakeholder & how this module will work for them.

Sales engineers flow

Let’s start from the perspective of sales engineering / customer team

They want to submit feedback as easily as possible

Have visibility on feedback to report back to customer

Customer teams live in Salesforce so we want to make sure they can submit feedback from where they are working out of every day.

We can update the salesforce account page to have 2 links to the 2 feedback forms → product feedback & integration feedback

Now what’s great about the form, is doesn’t require the sales team to do extra steps to help with processing since we have Coda AI in the background, tagging the feedback with the product area, or the related feature request (automatically creating an upvote).

Now second part customers team care about, is staying up to date on their feedback.

Notifications: As soon as a feedback item changes status, they will get an automated email.

additionally when any roadmap status changes that relates to feedback they submitted, they will also get an automated email

Reporting: Second, there’s tons of reporting you can do off of this information & the customer team can have their own custom dashboard.

can comment to get a status update on it.

Product Operations

Now for the product operations team managing all the feedback.

It’s important to you all to make sure customers team can submit feedback easily

That you can easily process and manage & route all the incoming feedback

Reporting to track SLAs as well as see product impact

Need a smooth and easy triage process:

first - AI auto-bundles the all the features into a related feature requests

**show the feature request table** AI will have already filled in the related feature request

second — when you go thru reviewing each feedback item it’s filtered to the product area.

can comment for more informration

Second, need reporting to track

Track top requests including customer impact. More informed decision making by aggregating feedback by product area, customer, & ARR impact. When a PM goes into planning they are now equip with a lot more information to make more informed decisions on what to prioritize.

how successful the feedback process including SLAs,

So that’s a quick overview of the voice of the customer module.

There are no rows in this table

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Feedback

table includes statuses

has internal notifications

Feature requests

table has statuses

has external notification via customer close the loop

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