Customer teams live in Salesforce so we want to make sure they can submit feedback from where they are working out of every day.
We can update the salesforce account page to have 2 links to the 2 feedback forms → product feedback & integration feedback
Now what’s great about the form, is doesn’t require the sales team to do extra steps to help with processing since we have Coda AI in the background, tagging the feedback with the product area, or the related feature request (automatically creating an upvote).
Now second part customers team care about, is staying up to date on their feedback.
Notifications: As soon as a feedback item changes status, they will get an automated email.
additionally when any roadmap status changes that relates to feedback they submitted, they will also get an automated email
Reporting: Second, there’s tons of reporting you can do off of this information & the customer team can have their own custom dashboard.
can comment to get a status update on it.