small talk
small reason
summarize what you talked about before about the data
make sure you are correct.
then qualifing
Start with Small Talk:
Begin each call with a friendly greeting and engage in some light small talk.
This establishes a human connection before diving into business matters.
Transition to Business:
After a brief exchange of pleasantries, smoothly shift the conversation to the main purpose of the call.
Keep the small talk concise and relevant to respect both parties' time.
Example Approach:
Use casual remarks about time zones or the caller’s location to initiate small talk.
Share any pertinent, non-business-related experiences or knowledge as appropriate.
Balancing Conversation:Avoid prolonged tangents; gently guide the conversation back to the main topic if it veers off course.
Politely redirect overly extensive small talk when necessary to stay focused.
State the Purpose Clearly:
Clearly articulate the objective of the call after the initial small talk.
Recap previous discussions or observations relevant to the business context.
Verify Information:
Review known details and invite the other person to clarify any discrepancies.
This ensures mutual understanding before proceeding further.
Qualify the Lead:
Once the context is set, proceed to ask qualifying questions.
This aids in gauging potential for future business and ensures the conversation remains productive.
NEXT
