Help Center - BotSpace

Pages
- Help Center
  Overview
  BotSpace features explained
  Key Features & Functionalities
  BotSpace pricing explained
  BotSpace glossary
  Getting started
  Sign in to BotSpace
  Connecting your WhatsApp number
  Migrating your existing WhatsApp API
  How to invite team members?
  How to accept invitation for BotSpace
  How to create a WhatsApp template?
  How to send a WhatsApp broadcast?
  Create roles & permissions
  Install BotSpace PWA on Android
  Install BotSpace PWA on iOS
  Contacts
  How to create a new contact
  How to import contacts
  How to export contacts
  Inbox
  How to use Command-K
  Using direct keyboard shortcuts
  Broadcasts
  Broadcast via Labels
  Broadcast via Importing Files
  Content & Templates
  Template Approvals, Statuses & Common Rejection Reasons
  How to create media links?
  Automation
  Difference between a workflow & survey
  Triggers
  Webhook trigger
  How to build Workflows on bot.space
  Reports
  Integrations
  HubSpot
  How to add HubSpot Integration to bot.space
  HubSpot Settings on bot.space
  How to Sync WhatsApp messages for contacts inside HubSpot
  How to add HubSpot Contact Properties on bot.space
  How to edit HubSpot Contact Properties for BotSpace
  How to create Workflows on HubSpot
  Shopify
  How to add the Shopify integration
  Send order confirmation notification
  Send abandoned cart recovery message
  Add chat widget to your store
  How to send an Order Cancellation notification?
  Zoho
  How to add Zoho integration to BotSpace
  How to Create contact
  How to Create lead
  How to Update contact
  How to Update lead
  How to Add record
  Zapier
  How to add Zapier integration to BotSpace
  Triggers & Actions
  Google Sheets
  Work with Google Sheets in BotSpace
  Settings
  Team members
  Roles & Permissions
  API
  Webhooks
  Incoming message events
  Outgoing message events
  Delivery events
  Types of message payloads
  Text
  Media
  Template
  List
  Quick Replies
  Button reply
  List reply
  Activity logs
  Message logs
  How to export message logs
  Contacts
  Contact properties
  Import contacts with contact properties
  How to add contact properties to templates
  Conversations
  Channels
  WhatsApp
  How to update your WhatsApp profile
  Deactivation
  How to disconnect your WhatsApp number and cancel BotSpace subscription?
  WhatsApp Business Platform
  Conversation Based Pricing
  Conversation Examples
  Differences between the WhatsApp Business platform and WhatsApp Business app
  How to apply for green tick verification on WhatsApp?
  How to Disable 2FA for WhatsApp API Number on your Facebook Business Manager
  How to delete WhatsApp API Account on Your Meta Business Manager
  WhatsApp Business Platform Policy Enforcement
  Requirements for WhatsApp Business API
  How to verify your business on Meta
  How to change your Whatsapp Business Display Name?
  WhatsApp Commerce Policy
  How to display the name of the business instead of the number on WhatsApp?
  Per-User Marketing Template Message Limits
  Message Undeliverable error
  Part of an Experiment Error
  How to downgrade your number from WhatsApp Business API to WhatsApp BusinessApp
  How to Add WhatsApp API Number in your Facebook Business Manager to Run Ads
  How to appeal your WhatsApp ban?
  How to check if your WhatsApp Business account is flagged?
  How to display your Business name instead of the phone number on WhatsApp?
  Quick Links
  Share access to your WhatsApp Business Manager to BotSpace
  Unsubscribe contacts from broadcast messages
  Manually Unsubscribe contacts from Broadcast messages
  File size for messages
  FAQ's
- New at BotSpace
  Workflow Templates
  Auto Recharge Wallet
  Workflows V2
  New template types
  Link Tracking
  Shopify Improvements
  Inbox UI Improvements
  Use Shopify segments to broadcast
  Google Sheets Integration
  Use HubSpot list to Broadcast
  Reusable workflows
  WhatsApp Flows
  Free tools
  WhatsApp Chat Widget
  WhatsApp Link Generator
  WhatsApp QR Code Generator
  Contacts and Conversations
  Introducing teams
  We are merging Surveys and Workflows
  WABA health monitoring
  Time tracking for Inbox
  A new home for Inbox

...

Explore

Part of an Experiment Error

WhatsApp occasionally run experiments to help them assess the impact of messaging on WhatsApp user experience and engagement. These are standard practices on our platform and help us improve the messaging experience for both you and your customers.

Ongoing experiments are described below and have no fixed end-date. In order to protect the validity of the experiment and ensure the best possible business and consumer experience, they cannot provide any exceptions or opt-outs for these experiments.

Marketing Message Experiment

Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template messages from any business unless one of the following conditions is met:

customer service window⁠

exists between the customer and the business

an open

marketing conversation⁠

exists between the customer and the business

an open

free-entry point conversation⁠

exists between the customer and the business

If you send a marketing template message to a customer who is part of the experiment group, your message will not be sent and you will not be billed for it since no conversation was created. Instead, you will receive a

message status undeliverable⁠

webhook containing error code 130472, notifying you of the failure.

Attempting to resend the message will result in the same error. If you must deliver the marketing template message to the customer, we recommend that you contact the customer by some other, non-WhatsApp means, and ask them to message you so you can resend the message within the customer service window.

⁠

Experiments Ongoing Cloud API service improvement experiments developers.facebook.com⁠

⁠

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