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Help Center - BotSpace
  • Pages
    • Help Center
      • Overview
        • BotSpace features explained
        • Key Features & Functionalities
        • BotSpace pricing explained
        • BotSpace glossary
      • Getting started
        • Sign in to BotSpace
        • Connecting your WhatsApp number
        • Migrating your existing WhatsApp API
        • How to invite team members?
        • How to accept invitation for BotSpace
        • How to create a WhatsApp template?
        • How to send a WhatsApp broadcast?
        • Create roles & permissions
        • Install BotSpace PWA on Android
        • Install BotSpace PWA on iOS
      • Contacts
        • How to create a new contact
        • How to import contacts
        • How to export contacts
      • Inbox
        • How to use Command-K
        • Using direct keyboard shortcuts
      • Broadcasts
        • Broadcast via Labels
        • Broadcast via Importing Files
      • Content & Templates
        • Template Approvals, Statuses & Common Rejection Reasons
        • How to create media links?
      • Automation
        • Difference between a workflow & survey
        • Triggers
          • Webhook trigger
        • How to build Workflows on bot.space
      • Reports
      • Integrations
        • HubSpot
          • How to add HubSpot Integration to bot.space
          • HubSpot Settings on bot.space
          • How to Sync WhatsApp messages for contacts inside HubSpot
          • How to add HubSpot Contact Properties on bot.space
          • How to edit HubSpot Contact Properties for BotSpace
          • How to create Workflows on HubSpot
        • Shopify
          • How to add the Shopify integration
          • Send order confirmation notification
          • Send abandoned cart recovery message
          • Add chat widget to your store
          • How to send an Order Cancellation notification?
        • Zoho
          • How to add Zoho integration to BotSpace
          • How to Create contact
          • How to Create lead
          • How to Update contact
          • How to Update lead
          • How to Add record
        • Zapier
          • How to add Zapier integration to BotSpace
          • Triggers & Actions
        • Google Sheets
          • Work with Google Sheets in BotSpace
      • Settings
        • Team members
        • Roles & Permissions
        • API
        • Webhooks
          • Incoming message events
          • Outgoing message events
          • Delivery events
          • Types of message payloads
            • Text
            • Media
            • Template
            • List
            • Quick Replies
            • Button reply
            • List reply
        • Activity logs
        • Message logs
          • How to export message logs
        • Contacts
          • Contact properties
          • Import contacts with contact properties
          • How to add contact properties to templates
      • Conversations
      • Channels
        • WhatsApp
          • How to update your WhatsApp profile
      • Deactivation
        • How to disconnect your WhatsApp number and cancel BotSpace subscription?
      • WhatsApp Business Platform
        • Conversation Based Pricing
        • Conversation Examples
        • Differences between the WhatsApp Business platform and WhatsApp Business app
        • How to apply for green tick verification on WhatsApp?
        • How to Disable 2FA for WhatsApp API Number on your Facebook Business Manager
        • How to delete WhatsApp API Account on Your Meta Business Manager
        • WhatsApp Business Platform Policy Enforcement
        • Requirements for WhatsApp Business API
        • How to verify your business on Meta
        • How to change your Whatsapp Business Display Name?
        • WhatsApp Commerce Policy
        • How to display the name of the business instead of the number on WhatsApp?
        • Per-User Marketing Template Message Limits
        • Message Undeliverable error
        • Part of an Experiment Error
        • How to downgrade your number from WhatsApp Business API to WhatsApp BusinessApp
        • How to Add WhatsApp API Number in your Facebook Business Manager to Run Ads
        • How to appeal your WhatsApp ban?
        • How to check if your WhatsApp Business account is flagged?
        • How to display your Business name instead of the phone number on WhatsApp?
        • Quick Links
        • Share access to your WhatsApp Business Manager to BotSpace
        • Unsubscribe contacts from broadcast messages
        • Manually Unsubscribe contacts from Broadcast messages
        • File size for messages
      • icon picker
        FAQ's
    • New at BotSpace
      • Workflow Templates
      • Auto Recharge Wallet
      • Workflows V2
      • New template types
      • Link Tracking
      • Shopify Improvements
      • Inbox UI Improvements
      • Use Shopify segments to broadcast
      • Google Sheets Integration
      • Use HubSpot list to Broadcast
      • Reusable workflows
      • WhatsApp Flows
      • Free tools
        • WhatsApp Chat Widget
        • WhatsApp Link Generator
        • WhatsApp QR Code Generator
      • Contacts and Conversations
      • Introducing teams
      • We are merging Surveys and Workflows
      • WABA health monitoring
      • Time tracking for Inbox
      • A new home for Inbox
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Help Center - BotSpace
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FAQ's

Audio no longer available on iOS devices?

This error occurs rarely and only on iOS devides, kindly refer to the video below and make changes to your iOS device setting and it will work.
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What can be reason for non-delivery of my message to a user?

There can be many reasons why a message may not be delivered to a person, please see “Why is my delivery rate not 100%?” in the WhatsApp Business Platform
FAQ
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. In this instance we take into consideration the number of marketing conversations that person has already received from any business over a given time period.

One of my business is seeing much higher non-delivery rates than others, what can I do?

There can be many reasons why a message may not be delivered to a person, please see “Why is my delivery rate not 100%?” in the WhatsApp Business Platform
FAQ
⁠
. In this instance we take into consideration the number of marketing conversations that person has already received from any business over a given time period. This is specific to that person, and not related to the business. They should not immediately retry the user, as this will result in another error message. They may retry that person at a different time, we are unable to give a specific time period as it may differ based on the individual.

What are the country restrictions for sending or receiving messages with the WhatsApp Business Platform?

The WhatsApp Business Platform may not be used to send or receive any messages to or from the following countries or regions:
Ukraine (Crimea, Donetsk, Luhansk)
Cuba
Iran
North Korea
Syria
Businesses in Turkey can use the platform, but app users in Turkey cannot receive messages sent via the Cloud API Numbers.

Do you have an API to check if the user is WhatsApp enabled?

We currently do not have a contact API for the customers to check whether a number has a WhatsApp account.

Message failed with error “Customer is a part of the experiment”

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What is required for appealing your WhatsApp number which is banned by WhatsApp

For further investigation request you to confirm/share below details: 1. Your Business Use Case and vertical. 2. Business Website and Business Facebook Page. 3. Does the Business complies with WhatsApp Commerce and Business Policies - which policy the business complies with. 4. Detailed use-case on how the business will utilize WhatsApp Business API.


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