BRHS Tech Hub

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Technology Procedures

Student Technology Issues

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When students are having trouble with their Chromebooks, teachers should see if they can quickly address the problem. If not, students can access support in 2 different ways:

Submit a help ticket to

brwolves.com/help⁠

. Mr. Weber will then call the student out of class when he is available

Help Desk. Students can come to the technology office for assistance without a pass from 6:45-7:15 or during their lunch time.

Students may not be sent to the technology office without permission from Mr. Weber. If there is an urgent need, a feel free to call *1017 to see if I’m available

Staff Technology Issues

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When staff members need technology assistance, they should:

Consult the the

Resource Guides⁠

and the

Troubleshooting Guides⁠

on this site

Submit a

Help Ticket⁠

brwolves.com/help⁠

. If you don’t receive a prompt response, feel free to call my office at *1017 or to come see me when you have a free moment.

Resetting Launchpad password or PIN

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Resetting a student’s Launchpad password or PIN is a classroom-level issue that can and should be resolved by any teacher of record.

Students with these issues should not be sent to the Technology Help Desk.

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Reset Student Launchpad/PIN⁠

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Student User Agreement Forms

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All students must complete the district’s

Student Device Agreement Form⁠

before receiving a Chromebook. These forms should be turned in to the technology office

Student Chromebooks

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Each student will receive one Chromebook and one charger.

Students should only use their assigned devices and chargers.

Students may not use personal devices instead of their Chromebook. Follow the discipline matrix for personal technology in class.

If a student does not have their Chromebook for three days in a row, please contact Mr. Weber

Student Chromebook Repairs

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Students will be charged repair fees if there is damage to their assigned device. Damage should be reported during help desk hours or via

brwolves.com/help⁠

⁠

Damaged Device - $15 (screen, keyboard, etc.)

Charger - $10

Total Replacement - $50

Miscellaneous - $5 (removed asset tag, graffiti, etc)

Technology charges must be resolved before a replacement device will be issued.

New Students

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Student login information is pulled from Power School. It can take 24-72 hours for a student's Google account, NCEdCloud accout, etc. to sync from Power School. If a student is not in Power School, they will not be able to login to their device.

New students should receive a Chromebook from Mr. Weber on their first day. If they cannot receive a device on their first day (because they do not yet appear in the inventory system), they should report to the technology office during morning help desk (6:45-7:15) each day until the system allows a checkout.

Student Withdrawals/Transfers

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BRHS uses CMS’s newest Chromebook. To maintain this inventory, all students will turn in their Chromebook when they withdraw or transfer. Device should be returned to the technology office, so it can be collected in the inventory system.

Approved Applications

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Teachers may only use digital applications listed as Approved (or w/conditions) in the

CMS Digital Platform Library⁠

. This rule is the result of NC legislation and is not flexible. Contact Matt Weber to learn more about

Why certain tools are not approved

How to get approval for a tool that is not listed in the library

Approved, similar apps that can be substituted for denied apps.

Student Supervision

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Teachers should take an active role in supervising their students’ use of technology. To facilitate this, students should not be allowed to use personal technology in class. Additionally, if any students are using their Chromebook, the teacher should be monitoring the class on Dyknow.

More Dyknow resources at

DyKnow⁠

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