BRHS Tech Hub

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Technology Support

BRHS staff in need of tech support should:

View the

Troubleshooting Guides⁠

and

Resource Guides⁠

⁠

Request assistance via

Help Ticket⁠

⁠

If the problem cannot be resolved in-house, staff should turn in a

Cherwell Ticket⁠

(must be on campus)

CMS Help Desk: 980-343-5736

BRHS Technology Procedures

⁠

All employees should review the

Technology Procedures⁠

⁠

Troubleshoot Common Problems

⁠

⁠

Troubleshooting Guides⁠

⁠

Staff

How to

Reset Staff CMS Password⁠

⁠

How to

Add Master Calendar⁠

to your Outlook or Google Calendars

How to activate a

Schoolwide Dyknow Plan⁠

⁠

How to

Add Students to a ParentSquare group⁠

⁠

How to

Screenshare to Promethean⁠

⁠

Student

How to

Reset Frozen Chromebook⁠

⁠

How to

Reset Student Launchpad/PIN⁠

⁠

How to

Claim Student NCEdCloud Account⁠

⁠

How to

Reset Student NCEdCloud Password⁠

⁠

Full

Chromebook Troubleshooting⁠

Guide

Students have

No Apps in Launchpad⁠

⁠

Resource Guides

⁠

These Resource Guides are designed to familiarize you with the different technology systems in place at BRHS and in CMS overall.

New employees should review the Resource Guides sequentially, starting with

Microsoft Account⁠

⁠

⁠

Microsoft Account⁠

⁠

⁠

Microsoft Authenticator⁠

⁠

⁠

Launchpad⁠

⁠

⁠

Google⁠

⁠

⁠

NCEdCloud⁠

⁠

⁠

PowerSchool⁠

⁠

⁠

Canvas⁠

⁠

⁠

ParentSquare⁠

⁠

⁠

Educators Handbook⁠

⁠

⁠

DyKnow⁠

⁠

⁠

Employee Intranet⁠

⁠

⁠

Red Rover⁠

⁠

⁠

Promethean⁠

⁠

⁠

Papercut⁠

⁠

⁠

ID Badge⁠

⁠

⁠

Employee Laptop⁠

⁠

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