Backend Data
Key Results
Key Result
Objective
Timeframe
Team
KR Owner
Email
Measurement
Progress
Status
KR Status
Last Modified
Modified By
1
Achieve X% of New Active Users Self Onboarded
Empower customers to seamlessly discover, sign-up and X from all of their Y, delivering immediate value to their business.
Summer 2020
[squad A]
lane@codadoc.io
%
000
34🎯 On Track
Final
12/7/2022, 11:41 AM
System Writer
2
Increase Share of video calls for each User from X to Y
Empower customers to seamlessly discover, sign-up and X from all of their Y, delivering immediate value to their business.
Summer 2020
[squad A]
lane@codadoc.io
#
000
50 ✅ Complete
Needs Values
12/7/2022, 11:41 AM
System Writer
3
Reduce Average Time between App Download and First Call from X to Y
Empower customers to seamlessly discover, sign-up and X from all of their Y, delivering immediate value to their business.
Summer 2020
[squad A]
lane@codadoc.io
#
000
15🎯 On Track
Final
12/7/2022, 11:41 AM
System Writer
4
Improve Retention from X% to Y%
Empower customers to seamlessly discover, sign-up and X from all of their Y, delivering immediate value to their business.
Summer 2020
[squad A]
lane@codadoc.io
%
000
0➖ Not Started
Draft
12/7/2022, 11:41 AM
System Writer
5
Increase share of wallet from X to Y
Create a reliable, seamless, and smart X experience.
Summer 2020
[squad b]
evan@codadoc.io
#
000
20🎯 On Track
Draft
12/7/2022, 11:41 AM
System Writer
6
Reduce average time user placing the call by X%
Create a reliable, seamless, and smart X experience.
Summer 2020
[squad b]
evan@codadoc.io
%
000
65🎯 On Track
Draft
12/7/2022, 11:41 AM
System Writer
7
Achieve video quality rating of X
Create a reliable, seamless, and smart X experience.
Summer 2020
[squad b]
evan@codadoc.io
#
000
66 ✅ Complete
Final
12/7/2022, 11:41 AM
System Writer
8
Achieve call accuracy of 95%
Create a reliable, seamless, and smart X experience.
Summer 2020
[squad b]
evan@codadoc.io
%
000
100 ✅ Complete
Final
12/7/2022, 11:41 AM
System Writer
9
Increase daily active users on app from X to Y.
Build a one-tap onboarding experience
Summer 2020
[squad c]
al@codadoc.io
#
000
10🎯 On Track
Final
12/7/2022, 11:41 AM
System Writer
10
Increase share of partner wallet on app from X% to Y%.
Build a one-tap onboarding experience
Summer 2020
[squad c]
al@codadoc.io
%
000
0➖ Not Started
Needs Values
12/7/2022, 11:41 AM
System Writer
11
Achieve an average customer satisfaction (CSAT) rating of 5 for the in-call experience.
Build a one-tap onboarding experience
Summer 2020
[squad c]
al@codadoc.io
#
000
56🎯 On Track
Draft
12/7/2022, 11:41 AM
System Writer
12
Increase K-factor from 0 to Y.
Build a one-tap onboarding experience
Summer 2020
[squad c]
al@codadoc.io
#
000
30🎯 On Track
Draft
12/7/2022, 11:41 AM
System Writer
13
Be in the top 10% of engagement drivers benchmarked against other technology companies
Make sure every team member is happy
Summer 2020
Company
al@codadoc.io
%
000
5❗️At Risk
Final
12/7/2022, 11:41 AM
System Writer
14
Achieve NPS score of 50 or higher for calls
Deliver the best video call experience for our customers
Summer 2020
Company
lane@codadoc.io
#
000
🎯 On Track
Needs Values
12/7/2022, 11:41 AM
System Writer
15
Achieve CSAT rating of 90%
Deliver the best video call experience for our customers
Summer 2020
Company
justincodatest@gmail.com
%
000
🎯 On Track
Final
12/7/2022, 11:41 AM
System Writer
16
Achieve 62.5% market share for video chat
Achieve market leading status in core geographies
Summer 2020
Company
joe@codadoc.io
%
000
🎯 On Track
Final
12/7/2022, 11:41 AM
System Writer
17
Achieve 3.3% monthly churn within 12 months of launch
Achieve market leading status in core geographies
Summer 2020
Company
gannon@choco.com
%
000
🎯 On Track
Final
12/7/2022, 11:41 AM
System Writer
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17
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