Gannon’s CPO Toolkit: Cross-functional Product Planning & Execution at Scale
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Gannon’s CPO Toolkit: Cross-functional Product Planning & Execution at Scale
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Company OKRs

Company Mission:
@Accelerate the world's transition to sustainable food systems
⁠


Select a Timeframe:
Summer 2020
⁠
⁠
Objective
Key Result
Timeframe
KR Owner
Measurement
Progress
Status
KR Status
Last Modified
Modified By
Make sure every team member is happy
1
Be in the top 10% of engagement drivers benchmarked against other technology companies
Summer 2020
AC
Alan Chowansky
%
000
5
❗️At Risk
Final
12/7/2022, 11:41 AM
SW
System Writer
Deliver the best video call experience for our customers
2
Achieve NPS score of 50 or higher for calls
Summer 2020
BD
Buck Dubois
#
000
🎯 On Track
Needs Values
12/7/2022, 11:41 AM
SW
System Writer
Achieve CSAT rating of 90%
Summer 2020
BB
Billy Bob
%
000
🎯 On Track
Final
12/7/2022, 11:41 AM
SW
System Writer
Achieve market leading status in core geographies
2
Achieve 62.5% market share for video chat
Summer 2020
JD
Joel Davis
%
000
🎯 On Track
Final
12/7/2022, 11:41 AM
SW
System Writer
Achieve 3.3% monthly churn within 12 months of launch
Summer 2020
GH
Gannon Hall
%
000
🎯 On Track
Final
12/7/2022, 11:41 AM
SW
System Writer
Create a reliable, seamless, and smart X experience.
4
Increase share of wallet from X to Y
Summer 2020
AD
Adam Davis
#
000
20
🎯 On Track
Draft
12/7/2022, 11:41 AM
SW
System Writer
Reduce average time user placing the call by X%
Summer 2020
AD
Adam Davis
%
000
65
🎯 On Track
Draft
12/7/2022, 11:41 AM
SW
System Writer
Achieve video quality rating of X
Summer 2020
AD
Adam Davis
#
000
66
✅ Complete
Final
12/7/2022, 11:41 AM
SW
System Writer
Achieve call accuracy of 95%
Summer 2020
AD
Adam Davis
%
000
100
✅ Complete
Final
12/7/2022, 11:41 AM
SW
System Writer
Empower customers to seamlessly discover, sign-up and X from all of their Y, delivering immediate value to their business.
4
Achieve X% of New Active Users Self Onboarded
Summer 2020
BD
Buck Dubois
%
000
34
🎯 On Track
Final
12/7/2022, 11:41 AM
SW
System Writer
Increase Share of video calls for each User from X to Y
Summer 2020
BD
Buck Dubois
#
000
50
✅ Complete
Needs Values
12/7/2022, 11:41 AM
SW
System Writer
Reduce Average Time between App Download and First Call from X to Y
Summer 2020
BD
Buck Dubois
#
000
15
🎯 On Track
Final
12/7/2022, 11:41 AM
SW
System Writer
Improve Retention from X% to Y%
Summer 2020
BD
Buck Dubois
%
000
0
➖ Not Started
Draft
12/7/2022, 11:41 AM
SW
System Writer
Build a one-tap onboarding experience
4
Increase daily active users on app from X to Y.
Summer 2020
AC
Alan Chowansky
#
000
10
🎯 On Track
Final
12/7/2022, 11:41 AM
SW
System Writer
Increase share of partner wallet on app from X% to Y%.
Summer 2020
AC
Alan Chowansky
%
000
0
➖ Not Started
Needs Values
12/7/2022, 11:41 AM
SW
System Writer
Achieve an average customer satisfaction (CSAT) rating of 5 for the in-call experience.
Summer 2020
AC
Alan Chowansky
#
000
56
🎯 On Track
Draft
12/7/2022, 11:41 AM
SW
System Writer
Increase K-factor from 0 to Y.
Summer 2020
AC
Alan Chowansky
#
000
30
🎯 On Track
Draft
12/7/2022, 11:41 AM
SW
System Writer
⁠

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