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User Research
@User Research
User Research in Numbers
48
Research Interviews conducted
Identifying barriers
11
7
8
7
1
List of Emerging Barriers
Barriers
Stakeholders impacted
1
Difficult to know what activity sessions are available
Service users
Frontline workers
Managers
2
Not enough local activity sessions can be found
Frontline workers
Service users
Managers
3
Not even heard of OpenActive, nevermind find a way onto OpenActive feed
Activity providers
Managers
4
Don’t see referral into exercise as their role
Frontline workers
Managers
5
Don’t trust information that exists
Frontline workers
Service users
Managers
6
Need to know if the providers can cope with needs of the cohorts
Frontline workers
Activity providers
7
Need to know if activity appropriate to client needs
Managers
Frontline workers
Activity providers
Service users
8
Need to understand exactly what the activity/service is offering to ensure client can cope
Service users
Frontline workers
Activity providers
9
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users
Frontline workers
10
Frontline workers lack confidence and skill set to motivate client to be active
Frontline workers
11
Client isn’t interested in doing physical activity, too many other problems
Service users
Frontline workers
12
Need to know that demand exists before new businesses or sessions will be set up
Activity providers
13
Application providers are driven by commercial demand
Activity providers
Managers
Social prescribing application provider
OpenActive application providers
14
Don’t have the best hardware device or software
Activity providers
Frontline workers
Service users
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48
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