Digital Gaps conducted a range of interviews over the period from the 2nd Feb to 24th Feb 2021 with people who were prepared to give their views to the current barriers in using community based data, and in particular relating to social prescribing/referring/booking physical actives.
There are five stakeholder groups:
Managers: responsible for strategic decisions on public health, budget setting and commissioning
Frontline workers: responsible for ‘prescribing’ activities to meet personal need
Activity providers: responsible for providing activities to meet personal needs
Service users: responsible for deciding which activities to participate in
Application providers: responsible for developing ‘tooling’ to support the above ecosystem roles
User Research in Numbers
User research participants interviewed
48
Activity providers interviewed 6
Application providers interviewed 11
Frontline workers interviewed 9
Managers interviewed 12
Service Users interviewed 5
Wider Research conducted 4
Research Interviews conducted
14
Identifying barriers
The research team pulled out a wide selection of emerging barriers identified from the interview and plotted within the key stakeholder role.
participants interviewed Digital Gaps translated the users answers into a combined view to create 6 user persona’s. The following persona’s are subject to change due to the feedback.