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User Persona's
Managers - Persona
Gareth has a strategic responsibility for public health. He is keen to prevent people needing GP or A&E. He’d like to engage a significant number of people to become more active. He thinks social prescribing could help with this but recognises that there are a number of barriers to overcome.
Manager persona
Stakeholder group position
@Showcasing OA
Stakeholder role
@Managers
Name
Gareth
Organisation
Local Council
Job title/Role
Health Partnerships & Commercial Manager
Digital knowledge/support
Intermediate
Digital hardware/software
Laptops/Tablet/PhoneUse Case management systems in referralsComfortable with Reporting Tools
Responsibilities
How do Social Prescribers currently refer to physical activity? (Journeys)
Referrals come into Integrated care panels / hubs via GP Surgeries, Therapies, Social Care, integrated neighbourhood teams
What is the vision? (Goals)
To reduce the demand for Primary care, A&E submissions and GP referrals Provide services that increase citizen/patient activity plus overall increase in positive health and wellbeing
What barriers exist? (Pains)
What would be really useful? (Gains)
What incentivises a person to find physical activity sessions? (Motivations)
Sessions that include more social aspects than just physical exercise such as group focused activities. These break down the barriers faced by clients who may show little interest in traditional physical exercise. Having these activities present information that is suitable to the client's needs and circumstances rather than a just title & activity description. Clients tend to favour activities that provide softer outcomes, such as making friends and often have more immediate needs such as managing money. Providers that can integrate physical activity into sessions geared towards matching clients needs & interest will likely increase overall physical activity uptake
What measures do we currently have and need? (Indicators)
What measures do we use to determine progress (Indicators)
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User stories - Managers
User story Title
Related to Stakeholder
When
I Need
So that
Related Barriers
Related issues
Reviewing commissions
@Managers
Managers
i am reviewing commissions
to know how many of which activities are going on where and what demand does there seem to be for activities in the areas
I can plan and effectively manage our teams resources to affect the most at need
Application providers are driven by commercial demand
Managers - We would like to understand what is out there and what people are after so that we can commission things accordingly. i can recognise that if there was a means to capture a session and make it available at the front then we can start to gather these metrics for future funding decisions. Will OpenActive give us useful data?
In partnership
@Managers
Managers
When working in partnership with other organisations
I need them to use the data standard and publish as open data
so that we can see strategic alignment across the place to reach critical mass
Difficult to know what activity sessions are available
Managers - Frustrating that there is not a public sector push for all activities to be held as open data. This needs to be end to end and it is too hard for us to build momentum and get to a critical mass
Training staff
@Managers
Managers
When training my staff
I need to give them advice on how to increase the uptake of physical activity by small steps & stealth
so that clients can start to do some physical exercise, even if that's just activities like gardening.
Don’t see referral into exercise as their role
Managers - No easy answer to this at the moment. Perhaps training will help but it depends on the entry point. Some clients get stuck with some workers. I like the idea of a dual approach to solving life issues and trying to be more active.
Appropriate software tools
@Managers
Managers
When social prescribers try and find suitable activities
I need software tools that helps them find appropriate local activities via our pathway policy
so that can reduce time spent matching suitable activities to meet client need
@SPLW
Need to know if activity appropriate to client needs
Managers - Our SPLWs can take a lot of time researching to ensure that they find activities that are appropriate to the needs of clients. If there was a way to categorise conditions such that our SPLW can easily find appropriate activities that would give more time with the client. Pathways would be useful where i could choose one then add a postcode and can be given appropriate activities close by.
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