Digital Gaps interviewed 9 Frontline workers with the aim to understand the challenges and barriers to referring service users into physical activity. The following barriers where then translated from the interviews to create an combined view of
Difficult to know what activity sessions are available
Service users
Frontline workers
Managers
Not enough local activity sessions can be found
Frontline workers
Service users
Managers
Don’t see referral into exercise as their role
Frontline workers
Managers
Don’t trust information that exists
Frontline workers
Service users
Managers
Need to know if the providers can cope with needs of the cohorts
Frontline workers
Activity providers
Need to know if activity appropriate to client needs
Managers
Frontline workers
Activity providers
Service users
Need to understand exactly what the activity/service is offering to ensure client can cope
Service users
Frontline workers
Activity providers
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users
Frontline workers
Frontline workers lack confidence and skill set to motivate client to be active
Frontline workers
Client isn’t interested in doing physical activity, too many other problems
Service users
Frontline workers
Don’t have the best hardware device or software
Activity providers
Frontline workers
Service users
No results from filter
Barriers from Frontline worker persona
What stops me prescribing physical activities? (pains)
Suitability of traditional physical activities such as gyms for her clients is a concern. Her clients often suffer from anxiety and find social activities easier to access.
Lack of understanding of available activities
Cultural suitability of activities, and support.
Understanding & Trusting the Accessibility and suitability of the venue
The difficulty of available transport to the activity, along with associated costs
No results from filter
Research Participants
Frontline workers
Name
Organisation
Attended workshop
Stakeholder role
Interviewed
Name
Organisation
Attended workshop
Stakeholder role
Interviewed
Amy Whitham
BPRCVS
No
Frontline workers
Yes
Tracy True
Blackburn Council
Yes
Frontline workers
Yes
Michelle Rutherford
Blackburn Council
No
Frontline workers
Yes
Tony Armstrong
BPRCVS
No
Frontline workers
Yes
Isma Sajid
Blackburn with Darwen Carers
No
Frontline workers
Yes
Alison Jones
BPRCVS
Yes
Frontline workers
Yes
Shaun Dodds
BPRCVS
Yes
Frontline workers
Yes
Dr Simon Tobin
Social Prescribing Lead GP for North Southport PCN
No
Frontline workers
Yes
Robbie Fraser
NHS
Yes
Frontline workers
Yes
Deborah Dewhurst
BPRCVS
Yes
Frontline workers
Carole Williams
BPRCVS
Yes
Frontline workers
Tracy Noon
BPRCVS
Yes
Frontline workers
Chris Ewens
BPRCVS
Yes
Frontline workers
Helen Price
Enfield Voluntary Action
Frontline workers
Jessica Bunn
Enfield Voluntary Action
Frontline workers
No results from filter
15
Count
9
Count
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