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Frontline Workers - User research

Marcus Devaney
|
IS
Ian Singleton
|
SD
Simon Dickinson

Creating the Activity Persona

Digital Gaps interviewed 9 Frontline workers with the aim to understand the challenges and barriers to referring service users into physical activity. The following barriers where then translated from the interviews to create an combined view of
Frontline worker Persona
⁠
⁠
Identified barriers - Frontline worker
7
Barriers
Stakeholders impacted
1
Difficult to know what activity sessions are available
Service users
Frontline workers
Managers
2
Not enough local activity sessions can be found
Frontline workers
Service users
Managers
3
Don’t see referral into exercise as their role
Frontline workers
Managers
4
Don’t trust information that exists
Frontline workers
Service users
Managers
5
Need to know if the providers can cope with needs of the cohorts
Frontline workers
Activity providers
6
Need to know if activity appropriate to client needs
Managers
Frontline workers
Activity providers
Service users
7
Need to understand exactly what the activity/service is offering to ensure client can cope
Service users
Frontline workers
Activity providers
8
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users
Frontline workers
9
Frontline workers lack confidence and skill set to motivate client to be active
Frontline workers
10
Client isn’t interested in doing physical activity, too many other problems
Service users
Frontline workers
11
Don’t have the best hardware device or software
Activity providers
Frontline workers
Service users
No results from filter
⁠
Barriers from Frontline worker persona
1
1
What stops me prescribing physical activities? (pains)
Suitability of traditional physical activities such as gyms for her clients is a concern. Her clients often suffer from anxiety and find social activities easier to access.
Lack of understanding of available activities
Cultural suitability of activities, and support.
Understanding & Trusting the Accessibility and suitability of the venue
The difficulty of available transport to the activity, along with associated costs
No results from filter
⁠

Research Participants

Frontline workers
14
Name
Organisation
Attended workshop
Stakeholder role
Interviewed
1
Amy Whitham
BPRCVS
No
Frontline workers
Yes
2
Tracy True
Blackburn Council
Yes
Frontline workers
Yes
3
Michelle Rutherford
Blackburn Council
No
Frontline workers
Yes
4
Tony Armstrong
BPRCVS
No
Frontline workers
Yes
5
Isma Sajid
Blackburn with Darwen Carers
No
Frontline workers
Yes
6
Alison Jones
BPRCVS
Yes
Frontline workers
Yes
7
Shaun Dodds
BPRCVS
Yes
Frontline workers
Yes
8
Dr Simon Tobin
Social Prescribing Lead GP for North Southport PCN
No
Frontline workers
Yes
9
Robbie Fraser
NHS
Yes
Frontline workers
Yes
10
Deborah Dewhurst
BPRCVS
Yes
Frontline workers
​
11
Carole Williams
BPRCVS
Yes
Frontline workers
​
12
Tracy Noon
BPRCVS
Yes
Frontline workers
​
13
Chris Ewens
BPRCVS
Yes
Frontline workers
​
14
Helen Price
Enfield Voluntary Action
​
Frontline workers
​
15
Jessica Bunn
Enfield Voluntary Action
​
Frontline workers
​
No results from filter
15
Count
9
Count
⁠

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