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Frontline Workers - User research

Marcus Devaney
|
IS
Ian Singleton
|
SD
Simon Dickinson

Creating the Activity Persona

Digital Gaps interviewed 9 Frontline workers with the aim to understand the challenges and barriers to referring service users into physical activity. The following barriers where then translated from the interviews to create an combined view of
Frontline worker Persona
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Identified barriers - Frontline worker
Barriers
Stakeholders impacted
Difficult to know what activity sessions are available
Not enough local activity sessions can be found
Don’t see referral into exercise as their role
Don’t trust information that exists
Need to know if the providers can cope with needs of the cohorts
Need to know if activity appropriate to client needs
Need to understand exactly what the activity/service is offering to ensure client can cope
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Frontline workers lack confidence and skill set to motivate client to be active
Client isn’t interested in doing physical activity, too many other problems
Don’t have the best hardware device or software
No results from filter
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Barriers from Frontline worker persona
What stops me prescribing physical activities? (pains)
Suitability of traditional physical activities such as gyms for her clients is a concern. Her clients often suffer from anxiety and find social activities easier to access.
Lack of understanding of available activities
Cultural suitability of activities, and support.
Understanding & Trusting the Accessibility and suitability of the venue
The difficulty of available transport to the activity, along with associated costs
No results from filter
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Research Participants

Frontline workers
Name
Organisation
Attended workshop
Stakeholder role
Interviewed
Amy Whitham
BPRCVS
Tracy True
Blackburn Council
Michelle Rutherford
Blackburn Council
Tony Armstrong
BPRCVS
Isma Sajid
Blackburn with Darwen Carers
Alison Jones
BPRCVS
Shaun Dodds
BPRCVS
Dr Simon Tobin
Social Prescribing Lead GP for North Southport PCN
Robbie Fraser
NHS
Deborah Dewhurst
BPRCVS
Carole Williams
BPRCVS
Tracy Noon
BPRCVS
Chris Ewens
BPRCVS
Helen Price
Enfield Voluntary Action
Jessica Bunn
Enfield Voluntary Action
No results from filter
15
Count
9
Count
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