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Barriers
Managers
Barriers
User stories
Barrier Title
Barriers
Stakeholders impacted
Related issues
Importance
Strategies
1
SPLW Search for activity
Managers In partnership
Service Users Search for local activity
Finding activities
Difficult to know what activity sessions are available
Service users
Frontline workers
Managers
Service users - Just don’t know what is out there and available for me, how much do things cost, are they appropriate? I rely on community centre notice board and flier racks.
Frontline workers - I think I have a good understanding of what is available but suspect it is only the things i know and colleagues tell me about. I do find that i don’t know about the small things that are not in the ‘community support’ circles. I would like to see all the things that are happening in close proximity to my client
Managers - Frustrating that there is not a public sector push for all activities to be held as open data. This needs to be end to end and it is too hard for us to build momentum and get to a critical mass
High
Managers understanding of open data benefits
Area-wide Physical activity session data collector
Converting data to and from OA and OR
Booking
2
Service Users Search for local activity
Few OA Activities
Not enough local activity sessions can be found
Frontline workers
Service users
Managers
Service users - Its a bus ride to my community centre or the Leisure centre. I can’t afford it both in time and money.
Frontline workers - I have tried a couple of activity finders but they don’t have any activities on there.
High
Area-wide Physical activity session data collector
Sufficiency & demand
Booking
Converting data to and from OA and OR
3
AcP Activity management system
Little promotion of OA
Not even heard of OpenActive, nevermind find a way onto OpenActive feed
Activity providers
Managers
Activity providers - I would love the idea of adding my session info so that the public sector can find me but how do i do that. I haven’t even heard of OpenActive nevermind understand how to get on an OA feed. Sounds like something I’d give to the birds.
High
Area-wide Physical activity session data collector
Managers understanding of open data benefits
Converting data to and from OA and OR
Place Implementation guidance
4
SPLW Finding suitable activities
Managers Training staff
Exercise not a priority
Don’t see referral into exercise as their role
Frontline workers
Managers
Frontline workers - I understand the benefits of physical exercise but we use a shared decision making process and my clients are not generally asking for exercise, they have more pressing issues to deal with.
Managers - No easy answer to this at the moment. Perhaps training will help but it depends on the entry point. Some clients get stuck with some workers. I like the idea of a dual approach to solving life issues and trying to be more active.
High
Training frontline workers
Holistic approach
Social physical activity / Activity by stealth
Digital maturity of the ecosystem
5
Service Users Find an activity
SPLW Review activity quality
No trust in info
Don’t trust information that exists
Frontline workers
Service users
Managers
Service users - I generally trust the poster information but often find that it is out of date. It doesn’t really bother me but i guess that’s because I am just looking for things to do and time is not an issue for me. Obviously it would be ideal if the info was on my phone and i knew i could rely on it
Frontline workers - My experience of these service directories is that you need to check the information anyway. They are good to give me a contact detail if i don’t know them but i will then ring up or call in to check things out. Sometimes i check with my team to see if they know about them.
High
Date last updated
Frontline worker review / rating approach
Richness checker
Completeness checker
Booking
Provider quality assurance
6
SPLW Help client to access activity
Cope with cohort needs
Need to know if the providers can cope with needs of the cohorts
Frontline workers
Activity providers
Frontline workers - Some of my clients are very needy and i am not sure how the providers will handle them. It would be good to know if they have carers on site or a reception, class buddy scheme etc. This will help me work out whether it is ok for my client.
Activity providers - I specialise in working with athletes with special needs and it would be really good to differentiate myself so if there was a way to get this over to the social prescribers then I would be keen on that.
High
Client activity confident
Client readiness
Activity buddy
Activity facilitation
Social-Prescribing-Ready Profile
7
AcP Considering accepting a referral
SPLW Help client to access activity
Managers Appropriate software tools
Service Users Suitable to service user needs
Activity appropriate for client
Need to know if activity appropriate to client needs
Managers
Frontline workers
Activity providers
Service users
Managers - Our SPLWs can take a lot of time researching to ensure that they find activities that are appropriate to the needs of clients. If there was a way to categorise conditions such that our SPLW can easily find appropriate activities that would give more time with the client. Pathways would be useful where i could choose one then add a postcode and can be given appropriate activities close by.
Frontline workers - I can usually work out what might be appropriate for my client but i guess if i could tell the system what my client needs were so that it only gave me appropriate activities then that would be great.
Activity providers - I only really want participants that i can cope with. I couldn’t really be distracted with one particular participant. I’d rather say the type of person i can cope with. Perhaps i could tick what facilitation/care that i can offer and then only people accepting this would sign up.
Service users - I have dyslexia and i need to know before i attend anything if they are going to ask me to read or write anything. It really gives me anxiety to not know and so i wouldn’t attend unless someone reassured me of that
High
Target audience
Pathways
Client readiness
Activity facilitation
Attending-type
Social-Prescribing-Ready Profile
Accessibility
Activity-type groups
Intensity levels
Activity further info
Curation
8
Service Users Suitable to service user needs
SPLW Help client to access activity
AcP Considering accepting a referral
Exact activity offering
Need to understand exactly what the activity/service is offering to ensure client can cope
Service users
Frontline workers
Activity providers
Service users - I am trusting that i can cope with the activity. If it is too difficult for me then i will just go home. Could then say that an activity is for beginners or easy or for over 60s. I’d have a better idea then.
Frontline workers - I need to know exactly what the activity is offering so i can decide with my client whether it is right for them. I guess i don’t need to know all the details but certainly want to know the intensity of any physical activity and what is expected of my client. I need them to trust me getting this right or they may not go again. I would probably check it out myself or speak to the class instructor
Activity providers - Yes we’d like the person to be at the class that is right for their level of exertion. We would advertise that it is a beginner, moderate or vigorous. I usually do a Par-Q with each new client so there’s no real risk but it might be embarrassing for them if they are left behind or feeling inadequate.
High
Activity-type groups
Attending-type
Intensity levels
9
SPLW Referring in an activity
Service Users Getting ready to attend
Support to attend
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users
Frontline workers
Service users - It is a big step to go to a new place or see a new leader and meet new people. I know i have to do it but it is much easier to have someone to go with. Actually it would help if i could see pictures of people doing the activity and then i know what to expect. My link worker met me outside and i really appreciated that.
Frontline workers - I spend quite a bit of time ensuring that my clients settles in to an activity. I can’t take the risk that they don’t like it in case it puts them off doing anything else. I like to check out the activity/service myself first. I guess more information especially pictures would help. I also listen to my team mates if they have found a good activity.
High
Client readiness
Client activity confident
Activity buddy
Activity facilitation
Social-Prescribing-Ready Profile
10
SPLW Referring in an activity
Difficult to motivate clients
Frontline workers lack confidence and skill set to motivate client to be active
Frontline workers
Frontline workers - I have to admit that i don’t really like exercise myself so I am probably not the best one to motivate someone. It is a shared decision making process and so i would offer to sort out whatever they wanted to do.
Frontline workers - We are specialised in physical activity and so it is slightly frustrating when people are triaged a few times before they reach us and some don’t ever make it through to us. Pretty much everyone that comes to us will get involved in physical exercise and they generally stay with us
Medium
Training frontline workers
Social physical activity / Activity by stealth
Holistic approach
Digital maturity of the ecosystem
11
SPLW Finding suitable activities
Service Users Suitable to service user needs
Client not interested
Client isn’t interested in doing physical activity, too many other problems
Service users
Frontline workers
Service users - I keep myself quite active for a man of my age. I have to say that I am more interested in the social and interest ahead of just physical activity. Running and gyms are not for me but hill walking with the dog rescue people i enjoyed. I have to admit that when i have my anxiety then nothing interests me and i just stay at home.
Frontline workers - Physical activity is not the first thing that I think of when dealing with most of my clients. Often it is a mental health issue or they have financial or relationship worries. I know that physical activity helps stress relief but you need to be really motivated to make that happen.
Medium
Holistic approach
Social physical activity / Activity by stealth
12
AcP Setting up activities
Demand needed to invest in sessions
Need to know that demand exists before new businesses or sessions will be set up
Activity providers
Activity providers - One of my problems is taking the chance on booking a venue and then hoping that i get enough people. I usually build this up over time but it would be really good if this OpenActive can generate more interest. Ay chance you can tell what the demand might be in different areas and then i could set up accordingly.
Low
Place Implementation guidance
Procurement
Area-wide Physical activity session data collector
Sufficiency & demand
13
Managers Reviewing commissions
ApP Selling to a customer
Demand needed to invest in S/W
Application providers are driven by commercial demand
Activity providers
Managers
Social prescribing application provider
OpenActive application providers
Managers - We would like to understand what is out there and what people are after so that we can commission things accordingly. i can recognise that if there was a means to capture a session and make it available at the front then we can start to gather these metrics for future funding decisions. Will OpenActive give us useful data?
Activity providers - I am ambitious to scale my business and am motivated to help people improve their health. If you can generate more demand then I’m in but I really need some consistent demand so i can invest in equipment, apprentices and venues.
Social prescribing application provider - We will develop whatever the client needs to carry out social providing. We are already on route to pulling data from OR and would happily consume OA. We are talking about a deal with Imin so we can use the API.
OpenActive application providers - We are fully supportive of OA and would certainly consider any improvements they asked for to support SP but at the end of the day someone has to pay for it. We were asked to look at implementing the open booking standards but implementation far outweighed the benefits and so we would only do that if someone paid for it.
Low
Procurement
Area-wide Physical activity session data collector
OA feed and API
OA Governance
Place Implementation guidance
Converting data to and from OA and OR
OR and OA roadmaps
Sufficiency & demand
14
Service Users Search for local activity
SPLW Working with a client
AcP Publishing activities
AcP Adding my activity data
H/W & S/W needed
Don’t have the best hardware device or software
Activity providers
Frontline workers
Service users
Activity providers - Give me a website to enter my sessions and I will do. I generally use facebook to keep my clients informed so if there was something i could add into my facebook page then great. I recognise clients that don’t know me would use an activity finder and that sounds great as well.
Frontline workers - I don’t have a device. I have a share of a computer when in the office. Some are getting laptops. It doesn’t make any difference at the moment as we don’t use a piece of software to find any activities. We will be using elemental but not sure when or how. Having a touchscreen small device that i can have a shared conversation with a client and suggest local activities sounds really good.
Service users - I have my phone and would be really interested in some form of app that i could see what was going on in my area. Even better if the information was up to date.
Low
Investment into the right tools for SPLW
Place Implementation guidance
Digital maturity of the ecosystem
Training frontline workers
Area-wide Physical activity session data collector
There are no rows in this table
/t
Barriers by stakeholder
Barrier title
Barriers
barriers by stakeholder
Stakeholder role
1
Finding activities
Difficult to know what activity sessions are available
- Just don’t know what is out there and available for me, how much do things cost, are they appropriate? I rely on community centre notice board and flier racks.
@Service users
Service users
2
Finding activities
Difficult to know what activity sessions are available
- I think I have a good understanding of what is available but suspect it is only the things i know and colleagues tell me about. I do find that i don’t know about the small things that are not in the ‘community support’ circles. I would like to see all the things that are happening in close proximity to my client
@Frontline workers
Frontline workers
3
Finding activities
Difficult to know what activity sessions are available
- Frustrating that there is not a public sector push for all activities to be held as open data. This needs to be end to end and it is too hard for us to build momentum and get to a critical mass
@Managers
Managers
4
Few OA Activities
Not enough local activity sessions can be found
- Its a bus ride to my community centre or the Leisure centre. I can’t afford it both in time and money.
@Service users
Service users
5
Few OA Activities
Not enough local activity sessions can be found
- I have tried a couple of activity finders but they don’t have any activities on there.
@Frontline workers
Frontline workers
6
Little promotion of OA
Not even heard of OpenActive, nevermind find a way onto OpenActive feed
- I would love the idea of adding my session info so that the public sector can find me but how do i do that. I haven’t even heard of OpenActive nevermind understand how to get on an OA feed. Sounds like something I’d give to the birds.
@Activity providers
Activity providers
7
Exercise not a priority
Don’t see referral into exercise as their role
- I understand the benefits of physical exercise but we use a shared decision making process and my clients are not generally asking for exercise, they have more pressing issues to deal with.
@Frontline workers
Frontline workers
8
Exercise not a priority
Don’t see referral into exercise as their role
- No easy answer to this at the moment. Perhaps training will help but it depends on the entry point. Some clients get stuck with some workers. I like the idea of a dual approach to solving life issues and trying to be more active.
@Managers
Managers
9
No trust in info
Don’t trust information that exists
- I generally trust the poster information but often find that it is out of date. It doesn’t really bother me but i guess that’s because I am just looking for things to do and time is not an issue for me. Obviously it would be ideal if the info was on my phone and i knew i could rely on it
@Service users
Service users
10
No trust in info
Don’t trust information that exists
- My experience of these service directories is that you need to check the information anyway. They are good to give me a contact detail if i don’t know them but i will then ring up or call in to check things out. Sometimes i check with my team to see if they know about them.
@Frontline workers
Frontline workers
11
No trust in info
Don’t trust information that exists
- This is because there is little demand for this information and for it to be correct. It is part of building the critical mass and should be something that is expected and demanded from pubic and third sectors.
@Managers
Managers
12
Cope with cohort needs
Need to know if the providers can cope with needs of the cohorts
- Some of my clients are very needy and i am not sure how the providers will handle them. It would be good to know if they have carers on site or a reception, class buddy scheme etc. This will help me work out whether it is ok for my client.
@Frontline workers
Frontline workers
13
Cope with cohort needs
Need to know if the providers can cope with needs of the cohorts
- I specialise in working with athletes with special needs and it would be really good to differentiate myself so if there was a way to get this over to the social prescribers then I would be keen on that.
@Activity providers
Activity providers
14
Activity appropriate for client
Need to know if activity appropriate to client needs
- Our SPLWs can take a lot of time researching to ensure that they find activities that are appropriate to the needs of clients. If there was a way to categorise conditions such that our SPLW can easily find appropriate activities that would give more time with the client. Pathways would be useful where i could choose one then add a postcode and can be given appropriate activities close by.
@Managers
Managers
15
Activity appropriate for client
Need to know if activity appropriate to client needs
- I can usually work out what might be appropriate for my client but i guess if i could tell the system what my client needs were so that it only gave me appropriate activities then that would be great.
@Frontline workers
Frontline workers
16
Activity appropriate for client
Need to know if activity appropriate to client needs
- I only really want participants that i can cope with. I couldn’t really be distracted with one particular participant. I’d rather say the type of person i can cope with. Perhaps i could tick what facilitation/care that i can offer and then only people accepting this would sign up.
@Activity providers
Activity providers
17
Activity appropriate for client
Need to know if activity appropriate to client needs
- I have dyslexia and i need to know before i attend anything if they are going to ask me to read or write anything. It really gives me anxiety to not know and so i wouldn’t attend unless someone reassured me of that
@Service users
Service users
18
Exact activity offering
Need to understand exactly what the activity/service is offering to ensure client can cope
- I am trusting that i can cope with the activity. If it is too difficult for me then i will just go home. Could then say that an activity is for beginners or easy or for over 60s. I’d have a better idea then.
@Service users
Service users
19
Exact activity offering
Need to understand exactly what the activity/service is offering to ensure client can cope
- I need to know exactly what the activity is offering so i can decide with my client whether it is right for them. I guess i don’t need to know all the details but certainly want to know the intensity of any physical activity and what is expected of my client. I need them to trust me getting this right or they may not go again. I would probably check it out myself or speak to the class instructor
@Frontline workers
Frontline workers
20
Exact activity offering
Need to understand exactly what the activity/service is offering to ensure client can cope
- Yes we’d like the person to be at the class that is right for their level of exertion. We would advertise that it is a beginner, moderate or vigorous. I usually do a Par-Q with each new client so there’s no real risk but it might be embarrassing for them if they are left behind or feeling inadequate.
@Activity providers
Activity providers
21
Support to attend
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
- It is a big step to go to a new place or see a new leader and meet new people. I know i have to do it but it is much easier to have someone to go with. Actually it would help if i could see pictures of people doing the activity and then i know what to expect. My link worker met me outside and i really appreciated that.
@Service users
Service users
22
Support to attend
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
- I spend quite a bit of time ensuring that my clients settles in to an activity. I can’t take the risk that they don’t like it in case it puts them off doing anything else. I like to check out the activity/service myself first. I guess more information especially pictures would help. I also listen to my team mates if they have found a good activity.
@Frontline workers
Frontline workers
23
Demand needed to invest in sessions
Need to know that demand exists before new businesses or sessions will be set up
- One of my problems is taking the chance on booking a venue and then hoping that i get enough people. I usually build this up over time but it would be really good if this OpenActive can generate more interest. Ay chance you can tell what the demand might be in different areas and then i could set up accordingly.
@Activity providers
Activity providers
24
Demand needed to invest in S/W
Application providers are driven by commercial demand
- We would like to understand what is out there and what people are after so that we can commission things accordingly. i can recognise that if there was a means to capture a session and make it available at the front then we can start to gather these metrics for future funding decisions. Will OpenActive give us useful data?
@Managers
Managers
25
Demand needed to invest in S/W
Application providers are driven by commercial demand
- I am ambitious to scale my business and am motivated to help people improve their health. If you can generate more demand then I’m in but I really need some consistent demand so i can invest in equipment, apprentices and venues.
@Activity providers
Activity providers
26
Demand needed to invest in S/W
Application providers are driven by commercial demand
- We will develop whatever the client needs to carry out social providing. We are already on route to pulling data from OR and would happily consume OA. We are talking about a deal with Imin so we can use the API.
@Social prescribing application provider
Social prescribing application provider
27
Demand needed to invest in S/W
Application providers are driven by commercial demand
- We are fully supportive of OA and would certainly consider any improvements they asked for to support SP but at the end of the day someone has to pay for it. We were asked to look at implementing the open booking standards but implementation far outweighed the benefits and so we would only do that if someone paid for it.
@OpenActive application providers
OpenActive application providers
28
H/W & S/W needed
Don’t have the best hardware device or software
- Give me a website to enter my sessions and I will do. I generally use facebook to keep my clients informed so if there was something i could add into my facebook page then great. I recognise clients that don’t know me would use an activity finder and that sounds great as well.
@Activity providers
Activity providers
29
H/W & S/W needed
Don’t have the best hardware device or software
- I don’t have a device. I have a share of a computer when in the office. Some are getting laptops. It doesn’t make any difference at the moment as we don’t use a piece of software to find any activities. We will be using elemental but not sure when or how. Having a touchscreen small device that i can have a shared conversation with a client and suggest local activities sounds really good.
@Frontline workers
Frontline workers
30
H/W & S/W needed
Don’t have the best hardware device or software
- I have my phone and would be really interested in some form of app that i could see what was going on in my area. Even better if the information was up to date.
@Service users
Service users
31
Difficult to motivate clients
Frontline workers lack confidence and skill set to motivate client to be active
- I have to admit that i don’t really like exercise myself so I am probably not the best one to motivate someone. It is a shared decision making process and so i would offer to sort out whatever they wanted to do.
@Frontline workers
Frontline workers
32
Difficult to motivate clients
Frontline workers lack confidence and skill set to motivate client to be active
- We are specialised in physical activity and so it is slightly frustrating when people are triaged a few times before they reach us and some don’t ever make it through to us. Pretty much everyone that comes to us will get involved in physical exercise and they generally stay with us
@Frontline workers
Frontline workers
33
Client not interested
Client isn’t interested in doing physical activity, too many other problems
- I keep myself quite active for a man of my age. I have to say that I am more interested in the social and interest ahead of just physical activity. Running and gyms are not for me but hill walking with the dog rescue people i enjoyed. I have to admit that when i have my anxiety then nothing interests me and i just stay at home.
@Service users
Service users
34
Client not interested
Client isn’t interested in doing physical activity, too many other problems
- Physical activity is not the first thing that I think of when dealing with most of my clients. Often it is a mental health issue or they have financial or relationship worries. I know that physical activity helps stress relief but you need to be really motivated to make that happen.
@Frontline workers
Frontline workers
35
Client not interested
36
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