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Suitability of traditional physical activities such as gyms for her clients is a concern. Her clients often suffer from anxiety and find social activities easier to access. Lack of understanding of available activities Cultural suitability of activities, and support. Understanding & Trusting the Accessibility and suitability of the venue The difficulty of available transport to the activity, along with associated costs
Frontline worker - Persona
Lorraine works for a GP practice and aims to prevent people needing to see a GP when they may benefit more from social/physical activities than medicine/drugs. Lorraine will work with frequent GP practice visitors, rehabilitations, GP referrals (medicine can’t help) or when a patient is happy to have a chat to see if they may benefit from local social/physical activities.
Frontline worker persona
Stakeholder group position
@Promote OA
Stakeholder role
@Frontline workers
Name
Lorraine
Organisation
Local CVS - Seconded from PCN team
Job title/Role
Social Prescriber
Digital knowledge/support
Basic
Digital hardware/software
Laptop and PhoneEmail & SpreadsheetsLocal CRM - Generic configuration not designed for Social Prescribing or Referrals. Accurate Reporting is difficult due to unstructured recordings and note taking
Responsibilities
Receives referrals for GP Surgeries, Therapies and Integrated neighbourhood teams. Clients can be stepped up into Social prescribing or Stepped down into Universal support services or self-care.
How do I currently prescribe physical activity? (Journeys)
On initial referral, Lorraine will plan out the availability and suitability of possible solutions and services that may help before meeting the client. The meeting may take place within the clients home, and therefore may not have access to wifi, so Lorraine has to be prepared in advance and awareness possible solutions.
Once Lorraine meets the client and carries out an initial assessment using the Wellbeing Outcome star she begins to establish the suitability of available activities and services, taking into consideration, support needs, cost, distance to referral, mode of transport.
Lorraine is driven by what the client is interested in, and this may not be taking part in physical activity as other needs present first, however, she does she encourage them to think about social activities that are physical in nature, such as gardening or walking groups.
Lorraine will then consider the availability of the client, the referral activity and if support is required the availability of a befriender or volunteer. Lorraine is careful not to refer her client to a service or activity provider that she does not trust, as most of her clients need careful hand-holding to take baby steps. This may involve Lorraine is personally supporting her client in the initial hand over stages within the referral.
What am I looking to achieve? (Goals)
Find a breath of activities and services that may be useful for her clients. Support clients to take small steps towards self-care Increased efficiency & capability and capacity to take on more clients
What stops me prescribing physical activities? (pains)
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User stories - Frontline workers
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