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Application Provider - Persona

View Persona on Miro
Application Provider
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Greg is a product manager for SPActive He is trying to provide a product to help frontline workers identify the best local services/activities that will help support their client list. They want to focus on their UI and features to enable the frontline workers to be more productive and help more people. They want a feed/API to access local service information that is rich and correct.
Application provider persona
Stakeholder group position
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@Showcasing OA
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Stakeholder role
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@Application Provider
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Name
Greg
Organisation
SP Active
Job title/Role
Product Manager
Digital knowledge/support
Excellent
Digital hardware/software
Good understanding of how data flows between systems and how to read API documentation to inform application development
Greg is not a developer and therefore has some limitations to his technical understanding
Comfortable using any application
Responsibilities (Focused on OpenActive)
Understanding the technical landscape to inform his development team on how to implement Open data, ensuring that the correct user stories provide the context
Busy workload, wants clear and easy documentation to consume & implement with clear use casesSee huge advantages in using open data feeds to benefit product adoption
Product target audience and prioritising features
Targeting the product and prioritising features to get a business return
What digital capability is required to use our product?
It's important for us as a Application provider that end users and other software providers can easily consume how are application works.
Very little as we aim to make this as intuitive as can be. Basic digital skills should be enough
What digital hardware is best to use for our product?
Touch-screen tablet devices
Laptops
Who is our target user(s)
Anyone focused on encouraging people to be active/get involved in community e.g. leisure centres/trusts, UK active projects, social prescription initiatives.
Helping any of:
Service Users
Frontline workers
Management of Integrated health systems
Service/Activity providers
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User stories - Application providers
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