User Research

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User Stories

Related to Stakeholder:
User stories
User story Title
Related to Stakeholder
When
I Need
So that
Related Barriers
Related issues
@AcP
Activity management system
When using a activity management system
I need to add my data once
So that the data can be used to promote my activity everywhere
Not even heard of OpenActive, nevermind find a way onto OpenActive feed
@AcP
Considering accepting a referral
When considering to accept a referral
I need to know if the particiapnt is suitable for my activity
so that I can ensure participant get the most out of the activity and is suitable for my other participants
Need to know if activity appropriate to client needs Need to understand exactly what the activity/service is offering to ensure client can cope
@AcP
Adding my activity data
When adding my data
I need the system to be easy to use
so that I can keep my information up to date
Don’t have the best hardware device or software
@AcP
Setting up activities
When setting up activities
I need to know how much demand there is for the type of activity I provide
so that I can minimise my initial expenditure and reduce the risk of starting in a new area
Application providers are driven by commercial demand Need to know that demand exists before new businesses or sessions will be set up
@AcP
Publishing activities
When publishing my activity data
I need a affordable system
so that my overheads are kept low and I can make a living
Don’t have the best hardware device or software
@ApP
Selling to a customer
selling to a new customer
many activity providers to be providing open data for us to consume
our product is adding value immediately
Application providers are driven by commercial demand
@ApP
Implementing open standards
implementing open standards
guidance, support, advance warning of changes, a roadmap of development
i can position our product to react in an efficient and effective manner
@ApP
Consuming activity data
consuming data
the data to be correct, up to date, rich and widespread
our product is not associated with bad data
@SPLW
Search for activity
When searching for an activity
I need it to offer me features that make it easy for me to find a suitable activity for my clients need
so that i can spend my time helping the client rather than researching activities and not risking him going to an inappropriate activity
Difficult to know what activity sessions are availableNot enough local activity sessions can be found
@SPLW
Review activity quality
When reviewing the quality of an activity
I need to easily see that the activity is credible, has the right quality and my peers agree
so that i have confidence to recommend it to a client
Don’t trust information that exists
@SPLW
Help client to access activity
When helping my client to access an activity
I need a readiness check, good directions, prices, photos of what it looks like inside with people doing the activity.
so that my client is confident that it will be ok for them
Need to know if the providers can cope with needs of the cohortsNeed to know if activity appropriate to client needs Need to understand exactly what the activity/service is offering to ensure client can cope
@SPLW
Reviewing outcomes
When reviewing the outcomes
I need to know that my client attended, feedback from the class facilitator, feedback from my client
so that I can discuss the next steps with my client
@SPLW
Working with a client
When working with a client
I need to use suitable software and hardware
so that I can confidently support my client
Don’t have the best hardware device or software
@SPLW
Finding suitable activities
When finding suitable activities
I need help to see the benefits to referring into physical activity
so that I can encourage my client to opt in
Don’t see referral into exercise as their roleClient isn’t interested in doing physical activity, too many other problems
@SPLW
Referring in an activity
When referring into an activity
I need to be sure their is support offered
so that my client can gain confidence in their ability to attend and support their needs
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attendFrontline workers lack confidence and skill set to motivate client to be active
@Managers
Reviewing commissions
i am reviewing commissions
to know how many of which activities are going on where and what demand does there seem to be for activities in the areas
I can plan and effectively manage our teams resources to affect the most at need
Application providers are driven by commercial demand
@Managers
In partnership
When working in partnership with other organisations
I need them to use the data standard and publish as open data
so that we can see strategic alignment across the place to reach critical mass
Difficult to know what activity sessions are available
@Managers
Training staff
When training my staff
I need to give them advice on how to increase the uptake of physical activity by small steps & stealth
so that clients can start to do some physical exercise, even if that's just activities like gardening.
Don’t see referral into exercise as their role
@Managers
Appropriate software tools
When social prescribers try and find suitable activities
I need software tools that helps them find appropriate local activities via our pathway policy
so that
@SPLW
can reduce time spent matching suitable activities to meet client need
Need to know if activity appropriate to client needs
@Service Users
Search for local activity
When I am bored or feel lonely
I need to know what local activities I can join. They have be something suitable to my interests.
So that I can enjoy my lfe
Difficult to know what activity sessions are availableNot enough local activity sessions can be foundDon’t have the best hardware device or software
@Service Users
Find an activity
When I find activities
I need to know that I can trust the information
so that I can avoid activities that are not suitable to my interests or when I turn up the activities are available
Don’t trust information that exists
@Service Users
Suitable to service user needs
When I find an activity
I need to know that its suitable to my needs and I can cope with level of intensity
so that I enjoy the activity, build up confidence and return next time
Need to know if activity appropriate to client needs Need to understand exactly what the activity/service is offering to ensure client can copeClient isn’t interested in doing physical activity, too many other problems
@Service Users
Getting ready to attend
When I am getting ready to attend a activity
I need support, as I feel anxious about going into a new group / situation
so that gain confidence
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
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