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Service Users - User research

Marcus Devaney
|
IS
Ian Singleton
|
SD
Simon Dickinson


Creating the Activity Persona

Digital Gaps interviewed 5 Service Users focusing on the barriers accessing physical activity to meet their needs. The following barriers where then translated from the interviews to create an combined view of
Service User Persona
⁠
⁠
View of Barriers, strategies, measures
7
Barriers
Stakeholders impacted
1
Difficult to know what activity sessions are available
Service users
Frontline workers
Managers
2
Not enough local activity sessions can be found
Frontline workers
Service users
Managers
3
Don’t trust information that exists
Frontline workers
Service users
Managers
4
Need to know if activity appropriate to client needs
Managers
Frontline workers
Activity providers
Service users
5
Need to understand exactly what the activity/service is offering to ensure client can cope
Service users
Frontline workers
Activity providers
6
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users
Frontline workers
7
Client isn’t interested in doing physical activity, too many other problems
Service users
Frontline workers
8
Don’t have the best hardware device or software
Activity providers
Frontline workers
Service users
No results from filter
⁠
Barriers of Mental Health persona
1
1
Pains
Being on my own Worried about elderly parent Concerned about money Concerned about using zoom due to dyslexia
2
What stops you (Pains)
Motivation to get up and get out the house
Motivation is taken away due to anxiety and depression through Covid
Liferooms was a big motivator but this has stopped due to covid Arthritis
Boring stuff like the gym
Times of the day Would try it if it sounded interesting but if I didn’t like it or it was too physical would stop
Would consider cost as budget is very tight
Your dyslexia stops you because of fear of being singled out
No results from filter
⁠
Barriers of Older person persona
1
1
Pains
On my own a lot due to covid
2
What stops you (Pains)
No one to do things with Not much choice of what to do Don’t know what’s available
No results from filter
⁠

Research Participants

Service Users
14
Name
Stakeholder role
Interviewed
1
Older Person
Service users
Yes
2
Diabetes
Service users
Yes
3
Physical disability
Service users
Yes
4
Men’s mental health
Service users
Yes
5
Parent/carer
Service users
Yes
No results from filter
5
Count
⁠


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