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Service Users - Persona
Service User - Mental Health - Persona
Mental Health persona
1
Stakeholder group position
@Explore OA
2
Stakeholder role
@Service users
3
Name
Tony
4
Age Group
60+
5
Gender
Male
6
Circumstances
Unemployed Dyslexic
7
Digital hardware/software
Basic
8
Responsibilities
Unfortunately none Grand children at times Pet dog
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Goals
Stay as healthy as I can
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Pains
Being on my own Worried about elderly parent Concerned about money Concerned about using zoom due to dyslexia
11
Are you Physically active
Yes. I go on regular walks and sometimes these can be up to 5 miles. Nordic walking around Southport. Bodhran – very hard work Mountain rescue dogs walking
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How would you find an activity (journeys)
I look at posters and leaflets at community centres, local churches and local support agencies e.g. life rooms
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What are you looking for in an activity
Social then interest then physical activity hence don’t like the gym
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What stops you (Pains)
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What would help you (gains)?
Be great to have a list of local activities on my phone. Even better if they said dyslexia friendly An SP might be useful to help me find appropriate activities
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What would incentivise you (Motivations)
Social element is important If it was free then would give it a go but not continue unless could afford it Incentivised to attend through social prescribing because they reassure there is no writing/reading required If activities described themselves as ‘dyslexia friendly’
17
How does physical help (Gains)
Helps my mental health – makes me feel better
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User stories - Service user - M
User story Title
Related to Stakeholder
When
I Need
So that
Related Barriers
Related issues
1
Search for local activity
@Service Users
Service users
When I am bored or feel lonely
I need to know what local activities I can join. They have be something suitable to my interests.
So that I can enjoy my lfe
Difficult to know what activity sessions are availableNot enough local activity sessions can be foundDon’t have the best hardware device or software
Service users - Just don’t know what is out there and available for me, how much do things cost, are they appropriate? I rely on community centre notice board and flier racks.
Service users - Its a bus ride to my community centre or the Leisure centre. I can’t afford it both in time and money.
Service users - I have my phone and would be really interested in some form of app that i could see what was going on in my area. Even better if the information was up to date.
2
Find an activity
@Service Users
Service users
When I find activities
I need to know that I can trust the information
so that I can avoid activities that are not suitable to my interests or when I turn up the activities are available
Don’t trust information that exists
Service users - I generally trust the poster information but often find that it is out of date. It doesn’t really bother me but i guess that’s because I am just looking for things to do and time is not an issue for me. Obviously it would be ideal if the info was on my phone and i knew i could rely on it
3
Suitable to service user needs
@Service Users
Service users
When I find an activity
I need to know that its suitable to my needs and I can cope with level of intensity
so that I enjoy the activity, build up confidence and return next time
Need to know if activity appropriate to client needs Need to understand exactly what the activity/service is offering to ensure client can copeClient isn’t interested in doing physical activity, too many other problems
Service users - I have dyslexia and i need to know before i attend anything if they are going to ask me to read or write anything. It really gives me anxiety to not know and so i wouldn’t attend unless someone reassured me of that
Service users - I am trusting that i can cope with the activity. If it is too difficult for me then i will just go home. Could then say that an activity is for beginners or easy or for over 60s. I’d have a better idea then.
Service users - I keep myself quite active for a man of my age. I have to say that I am more interested in the social and interest ahead of just physical activity. Running and gyms are not for me but hill walking with the dog rescue people i enjoyed. I have to admit that when i have my anxiety then nothing interests me and i just stay at home.
4
Getting ready to attend
@Service Users
Service users
When I am getting ready to attend a activity
I need support, as I feel anxious about going into a new group / situation
so that gain confidence
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users - It is a big step to go to a new place or see a new leader and meet new people. I know i have to do it but it is much easier to have someone to go with. Actually it would help if i could see pictures of people doing the activity and then i know what to expect. My link worker met me outside and i really appreciated that.
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