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Service Users - Persona
Service User - Mental Health - Persona
Tony is unemployed and has not worked since a mental health issue approx. 20 years ago. He is separated from his wife with whom he has two kids each of whom have given him a grandchild. DWP have allowed him not to search for jobs but every two years they stress him out with another interview to see if he could work again. He lives on his own paying rent (benefits) in the house he’s been in for over 30 years. He grow Bonsai trees.
Mental Health persona
Stakeholder group position
@Explore OA
Stakeholder role
@Service users
Name
Tony
Age Group
60+
Gender
Male
Circumstances
Unemployed Dyslexic
Digital hardware/software
Basic
Responsibilities
Unfortunately none Grand children at times Pet dog
Goals
Stay as healthy as I can
Pains
Being on my own Worried about elderly parent Concerned about money Concerned about using zoom due to dyslexia
Are you Physically active
Yes. I go on regular walks and sometimes these can be up to 5 miles. Nordic walking around Southport. Bodhran – very hard work Mountain rescue dogs walking
How would you find an activity (journeys)
I look at posters and leaflets at community centres, local churches and local support agencies e.g. life rooms
What are you looking for in an activity
Social then interest then physical activity hence don’t like the gym
What stops you (Pains)
What would help you (gains)?
Be great to have a list of local activities on my phone. Even better if they said dyslexia friendly An SP might be useful to help me find appropriate activities
What would incentivise you (Motivations)
Social element is important If it was free then would give it a go but not continue unless could afford it Incentivised to attend through social prescribing because they reassure there is no writing/reading required If activities described themselves as ‘dyslexia friendly’
How does physical help (Gains)
Helps my mental health – makes me feel better
There are no rows in this table
User stories - Service user - M
User story Title
Related to Stakeholder
When
I Need
So that
Related Barriers
Related issues
Search for local activity
@Service Users
Service users
When I am bored or feel lonely
I need to know what local activities I can join. They have be something suitable to my interests.
So that I can enjoy my lfe
Difficult to know what activity sessions are availableNot enough local activity sessions can be foundDon’t have the best hardware device or software
Service users - Just don’t know what is out there and available for me, how much do things cost, are they appropriate? I rely on community centre notice board and flier racks.
Service users - Its a bus ride to my community centre or the Leisure centre. I can’t afford it both in time and money.
Service users - I have my phone and would be really interested in some form of app that i could see what was going on in my area. Even better if the information was up to date.
Find an activity
@Service Users
Service users
When I find activities
I need to know that I can trust the information
so that I can avoid activities that are not suitable to my interests or when I turn up the activities are available
Don’t trust information that exists
Service users - I generally trust the poster information but often find that it is out of date. It doesn’t really bother me but i guess that’s because I am just looking for things to do and time is not an issue for me. Obviously it would be ideal if the info was on my phone and i knew i could rely on it
Suitable to service user needs
@Service Users
Service users
When I find an activity
I need to know that its suitable to my needs and I can cope with level of intensity
so that I enjoy the activity, build up confidence and return next time
Need to know if activity appropriate to client needs Need to understand exactly what the activity/service is offering to ensure client can copeClient isn’t interested in doing physical activity, too many other problems
Service users - I have dyslexia and i need to know before i attend anything if they are going to ask me to read or write anything. It really gives me anxiety to not know and so i wouldn’t attend unless someone reassured me of that
Service users - I am trusting that i can cope with the activity. If it is too difficult for me then i will just go home. Could then say that an activity is for beginners or easy or for over 60s. I’d have a better idea then.
Service users - I keep myself quite active for a man of my age. I have to say that I am more interested in the social and interest ahead of just physical activity. Running and gyms are not for me but hill walking with the dog rescue people i enjoyed. I have to admit that when i have my anxiety then nothing interests me and i just stay at home.
Getting ready to attend
@Service Users
Service users
When I am getting ready to attend a activity
I need support, as I feel anxious about going into a new group / situation
so that gain confidence
Client lacks confidence, has anxiety, embarrassed so needs hand-holding to attend
Service users - It is a big step to go to a new place or see a new leader and meet new people. I know i have to do it but it is much easier to have someone to go with. Actually it would help if i could see pictures of people doing the activity and then i know what to expect. My link worker met me outside and i really appreciated that.
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