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How TED created the ultimate company wiki in Coda

Kate Fenton, Employee Experience Manager at TED, shares her experience building a company intranet with Coda.
THE CHALLENGE:
TED needed a knowledge hub that anyone could update.
Our engineering team is always up to their eyeballs in product obligations, so updates to the company wiki are going to lag. Eventually, our single source of truth earned a reputation for being an artifact rather than a resource. Usage tanked, questions skyrocketed, and nobody was living their best (work) lives.

“We decided to seek out a tool that could handle all of TED’s employee practices
and
be easy enough for a non-developer to maintain.”
Kate Fenton, Employee Experience Manager at TED
Company wiki mandatories
🛣️ Easy way-finding
💻 No-code maintenance
🧸 TED-style approach
Other products considered
“Our team evaluated more than 10 solutions before selecting Coda. We're on the smaller side. Traditional pricing tiers won’t work for us.”

THE SOLUTION:
Coda helps create an intranet that feels uniquely TED.
“We have 15 verticals within departments and there are so many programs that TED does. It’s way bigger than just the talks.

With Coda, we were able to shape an information system to match our company spirit. InsideTED is now a part of our process, rather than a separate entity. Anything that’s happening in the company gets a place on this hub as soon as and as long as it’s relevant, and it’s all easy to find.”




Coda docs at work for TED:
Organizing information
Goal alignment
HR & employee experience
Task management

THE RESULTS:
Saved time for HR
🕐 4 hrs/wk

Roll-out engagement
👀 90% of company
Weekly engagement
📒 80% of company
We were able to implement Coda for a fraction of the cost of a one-size-fits-all solution. We blew past our adoption goals and have received overwhelmingly positive feedback around InsideTED. Before Coda, it would take a month for the tech team to update the intranet, and by then, the update is almost irrelevant. Now I can do it instantly!”
🤝
Curious about what Coda can do for your business?
🛠️ Want to build a customizable, integrated company wiki?


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