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The Ultimate Coda Handbook for People & HR Teams
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The Ultimate Coda Handbook for People & HR Teams
ALT: LY Ultimate Guide for People Teams in Coda

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Internal Wiki

We all know wikis can be helpful— if they stay updated and are easily accessible. Nothing does this as well or as beautifully as Coda. Our Wiki is always current, easy to navigate, and engages our employees by inviting questions and preserving information for future use (no more answering questions multiple times!) Below you can see how our Wiki is actually used by employees, shared out to others, and is a living resource that is actually engaged with!
Employees can add questions or comments and you’ll get an automatic notification:
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Employees can suggest edits:
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Your team can easily keep it updated, hide pages until the new program/policy/announcement is out, see past versions, and more!
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And if you’re looking for help writing the content, here are some writing principles we recommend to make your Wiki, a powerful one!
Conversational tone. Write as if you’re talking to a friend. This will make it more relatable and less formal.
Provide real-life examples. It’s often helpful to break down concepts, especially when it may go over someone’s head like taxes and withholdings, or rollovers, by applying an example so they can picture themselves in that common situation.
Break up the content. Use subpages and headers to get your point across, quickly, so readers won’t have to read through large chunks of text
Use searchable words. This is important for your search bar functionality.
Leave a spot for questions. Having a Q&A accessible on each page will make it easy for your employees to know where to post their question.
Add your POC. In case they want to follow up with a person directly, this alleviates your employee not knowing who to go to.

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