10 min read
Managing Doc Makers for admins
Enterprise admin best practices for effectively managing Doc Maker licenses for your team.
Some features mentioned are only available on the Enterprise plan.
Maker billing: the key to your success
At Superhuman Docs, we strive for the most fair, lowest-friction billing model. Unlike other tools where you have to pay for every user, with Maker billing, you only pay for the users who are doing the heavy lifting. Editors are free. Workspace admins have the power to assign Doc Maker licenses. Read on for guidance on making that decision.A quick note on role definitions:
- Editors can collaborate in existing docs and pages, including adding, editing, deleting tables and views, and writing formulas. They can also add and configure integrations (Packs) and automations.
- Doc Makers can do everything editors can and also create & manage docs, pages, and folders in the workspace, and use Docs AI.
What's covered:
- How to allocate Doc Maker licenses
- How to maintain licenses over time
- How to manage requests and approvals
You'll use:
- Workspace settings
- SCIM (optional for Enterprise)
Considerations when allocating Doc Maker licenses for the first time
Identify power users
Power users are those who actively create and maintain important documents, databases, or workflows within your organization. They have a good understanding of Superhuman Docs' features and are eager to contribute to the growth of Superhuman Docs across the company. These will be your champions. Typically, every team using docs has a handful of power users.Consider departmental needs
Assess the needs of different departments or teams within your organization. Some teams may require more Doc Maker licenses due to their heavy reliance on cross-functional collaboration, project management, or data analysis. Engage with department heads or team leads to understand their requirements and ensure that allocations are aligned with their specific needs.Reduce bottlenecks
Consider reserving a few licenses for individuals who demonstrate high collaboration and ownership within teams. While these individuals may not be power users, providing them with a Doc Maker license will help reduce any bottlenecks that may arise from a single Doc Maker model where the entire team relies on one individual to create docs, name docs, and add pages within docs.Maintain licenses over time
Training and support
Before you or any of your team members start building or executing in Superhuman Docs, we strongly encourage you to take our course(s) in fundamentals. We offer a mix of interactive webinars and guided training that you can take at your own pace.Promote collaboration
Success is contagious, and fostering a culture of collaboration and knowledge sharing among your Doc Makers (and Editors!) can have a significant impact on achieving success with Superhuman Docs. When Doc Makers have the opportunity to learn from each other, they are more likely to excel in their docs skillset. For example, one Doc Maker might share how they improved their doc's structure, resulting in better organization and easier navigation. This can inspire others to implement similar improvements in their docs.Flexibility
Superhuman Docs licensing has flexibility built in. This means that you can always course correct should you find that a different set of users need to be Doc Makers. As a workspace admin, you can upgrade or downgrade any user at any time. Additionally, depending on your workspace settings, editors will have the ability to submit Doc Maker upgrade requests. Learn more here.Doc Maker requests and approvals
When setting up Superhuman Docs, it is important to select which Doc Maker approval process you would like to enact in your workspace. This process will dictate how your users will be able to request access to become a Doc Maker. You have three options:- Instant Approval
- 7-day grace period (recommended)
- Manual
FAQs
How do I select my Doc Makers?
While you can always select your Doc Makers manually within the workspace, a better approach for Enterprise customers is to utilize SCIM. SCIM (System for Cross-domain Identity Management) is a set of protocols that allow a third-party Identity Provider to manage users inside Superhuman Docs for your organization. You can use any identity provider to automatically provision and de-provision users in Superhuman Docs, based on their roles and application assignments within your Identity Provider.How can I customize the Doc Maker request message my team sees?
Enterprise-only customers can reach out to our Support Team to inquire about message customization options.How do I know if someone has requested to be a Doc Maker?
As an admin, there are a few ways to track Doc Maker requests:- From your workspace home, click on your workspace name in the left panel. Under the workspace name, click on Workspace settings. Enter the Members tab. Here, you'll see any members with pending Doc Maker requests at the top of the list, with Approve and Decline buttons to the right of their name.
- As long as you are subscribed, you will receive a daily email report that summarizes activity for each day, including Doc Maker requests.
- You can leverage the Superhuman Docs Admin Pack within a Superhuman Doc to pull all of the doc maker request events.
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