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Explore
Gainsight's Product-Led Growth Strategy
Release Experience
Release Experience PX Workflow
Search
Crawl
-In-app Dialog/Slider to announce the release + highlight key components
Walk
- Feature Walkthroughs
- Email Inactive users highlighting the release and re-inviting them
-KC Bot with “What’s New” category
- Rating survey to measure user perception of new features
Run
- Badges for enablement
- Guide nurturing (Intervals) - Usage/ profile driven guides to help users complete new flows/ features
-Pre + Post CES Survey to measure usability improvement
Phase
Crawl
Screenshots
PX In-App Engagements
-In-app Dialog/Slider to announce the release + highlight key components
What's needed in in PX
- New Features mapped
- In-app Release Template
KPIs
- Slider Performance
- New Feature Adoption first 2-4 weeks post release
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