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Institute Admissions Handbook (2025-2026)
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        Ten Admissions Commandments
    • General Info
    • Admissions Process
      • Your Role
      • Lead to Enroll
      • Started Application Checklist
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      • How Often to Contact
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        • Sample Scripts
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    • Final Things
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Institute Admissions Handbook (2025-2026)
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Ten Admissions Commandments
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Ten Admissions Commandments

Always listen attentively. What is the point of making contact if you’re distracted during the call? Give the prospect your full, compassionate, undivided attention while on the phone.
Always write notes. What is the point of making a good call if you don’t remember what you talked about? In their GO profile, make relevant notes about the call on their profile so that others who may follow up can know necessary details.
Always leave a voicemail and a text. Just like you, people likely don’t answer the phone for people they don’t know. Leave a personal and friendly voicemail AND text after every call.
Always Follow Up. Whenever you have a good call, two follow-up steps are necessary:
A text or email message including any of the relevant links they need to continue hearing/watching/reading what you talked about.
Write a postcard expressing your gratitude for their call and letting them know you are praying for them. Put these postcards in the slot for mailing.
A return call a week later.
Always pray. End every call sincerely praying for the individual on the other end of the line. This is who we are and what sets us apart.
Always be respectful. This includes your care for the applicant, but also how you represent our community. For instance, when referencing professors, don’t call them “Nate” or “Laurie” but Professor Cameron, Professor Kagay. This represents a collegiate culture we want people to incorporate into.
Always take note of red flags. While God is good and can redeem any situation, we are not a hospital. You need to be mindful not to let a bleeding heart invite someone to school who doesn’t actually want a college experience. (Reference:
Red Flags sheet
⁠
)
Always find the positive. Don’t apologize for who God has made us. Find the best but accurate way to talk about who we are.
Never judge too quickly. Not all applicants share your values, beliefs, and background. That’s ok. They haven’t learned the Word yet!
Never share a student’s information. It’s their information, not yours. Sharing a student's private information is breaking a federal law. (Reference:
FERPA
⁠
)
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