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Edward Holownia (Ed), Tom Mendenhall, and Heather GrayIf Refresh - Heather Gray (hgary@geico.com) If new page include Edward Holownia (eholownia@geico.com) and Tom Mendenhall (tmendenhall@geico.com) along with HeatherEdward Holownia (Ed), Tom Mendenhall, and Heather GrayIf Refresh - Heather Gray (hgary@geico.com) If new page include Edward Holownia (eholownia@geico.com) and Tom Mendenhall (tmendenhall@geico.com) along with HeatherGregory Blaylock (gblaylock@geico.com)Mariusz Ostrogorski (mostrogorski@geico.com)
QM team managing heat map tool >> The tool is now owned by Rob Johnston and Dan Gaede.Design Director - Josie Hartzell
Nathan Cefaratti - Agency Operation Manager (GEA)Norma Thomas - Agency Operation Manager (GEA)Juanita Phillips - Agency Operation manager (GEA)Alyson Smith - Agency Operation Director (GEA)Rob Boland - Agency Operation Manager (GEA)
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Contacts for Review
For Step 1-4 of Project plan: POC are LOB pod leads per LOB (POC before content creation)
Name
Column 2
Contact 1
Contact 2
Text
Notes
Auto
Andrea DiMarco
The state mangers review any state specific pages but Andrea manages and assigns the POC. So she’s the go-to person for auto.
Open
Once Content is created the POC for review for step 6 and beyond are as follows:
Business POC Emails
Team
LOB
Contact Name
Business POC Email
Business Owner
Notes
Business Review
9
MOAT and Specialty
Jessica Arndt, Cyndi Newton (CyNewton@geico.com), Priscilla Briggs (PBriggs@geico.com), Sarah Beth Hamilton (SarHamilton@geico.com), (only 1 needs to sign off in each list)
All Moat and Specialty lines like Property, ID Theft, Special event, Bicycle, Jewelry, Life, Travel, and Collector Auto, Mexico auto
What does agency auto entail? Auto products that GEICO doesn’t sell direct like classic car insurance, Mexico Auto
Power Sport (like Motorcycle products)
Tony Brunetti, Rasel Abutaa, (only 1 needs to sign off in each list)
Powersport lines (Motorcycle, ATV/UTV, Scooter, Golf Cart, Snowmobile)
New pages as well as refresh. Per Tony “ @Abutaa, Rasel and @Williams, Jason. As they will be the best to review for state specific accuracies. Can you please include them on future reviews.” One person approval is good enough
RV
Cody Geroux and Kevin Ritter
Cody Geroux (cgeroux@geico.com) and Kevin Ritter (kevinritter@geico.com)
RV
Boat/PWC
Jay Hargrove & Josh Sutton (only 1 needs to sign off in each list)
Boat
Commercial Auto
All commercial business and commercial auto/trucking
If new page send to all
Commercial Business
All commercial business and commercial auto/trucking
If new page send to all
Umbrella
Melissa Grignon and Brian Roskovich
Send to both and they will evaluate who has bandwidth
Claims
Gregory Blaylock
Mariusz Ostrogorski
Claims page
Send to both
CRB Review Contact
1
All LOB for CRB (Content Review Board)
Patrick Parshall (Not Applicable any more) - We’re training Jasper on Brand voice
pparshall@geico.com
Design/CRB
They're building out a new process. In the meantime send to Patrick until you hear otherwise
Legal Review Contacts
2
All LOB for legal review
Margaret Watkins
margaretwatkins@geico.com
Analytics POC
Jesse Scaduto - jscaduto@geico.com
LOB Contacts
Heat Map Tool Management
State Managers
State Product Managers
GEA Contacts
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