Module 1 View of Module Breakdown
7
Column 7
Column 1
Module 1
Slide Title
Sub Title
Description
Notes
Materials & Logistics
Image
Image Banner
Opening
3
Title
Welcome to "Facilitation & Conflict Resolution Transformation
Module 1: Discovering the Heart of Conflict
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outcome focus
comfort and curiosity with conflict
Module 1: Discovering the Heart of Conflict
Goal: To learn how to approach conflict with curiosity
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Key takeaway
Conflict is an opportunity
Conflict is an Opportunity to Thrive
...because it always gives us a line into each other's hearts.
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Group Discussion
1
large group Discussion
What is Conflict?
What is Conflict?
Type your answer in the chat
Be Prepared to have a place to take notes
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Lesson 1
1
Point #1
What is conflict?

Alternative Definitions of Conflict
Conflict is...
Conflict is a way to learn about ourselves and others, and to build stronger relationships.
Conflict is inherent part of living in diversity. It doesn't need to be painful. In fact it's a powerful engine of growth and connection. and fractals!
Mushroom - mason-unrau-BiuKlasmRwg-unsplash.jpeg
Lesson 2
2
Point #2
The components of conflict
Three ingredients of conflict
Three elements of good decision making

Three Necessary Ingredients of conflict
Diversity
Lack of Trust
Win-lose Process

Three-Ingredient Recipe for Conflict

Diverse Group
2 or more people with different information and life experiences. (NOTE: any two adult humans will easily meet this criteria.)
Lack of Trust
Lack of awareness of self or other.
Misunderstanding
power imbalance
negative emotion (fear, threat, shame...)
Adversarial, win/lose process
zero-sum, competitive
highly bureaucratic system/process/context
Structural obstacles to collaboration
Point #2
Three Elements of Good Decision Making
Information
Relationship
Win-Win Process

Three Elements of Social & Political Decision-Making

There are three distinct elements that form the basis of effective political analyses, social problem-solving, conflict resolution and decision-making: Content, relationship and process.
To have effective social and political decision-making, one must cultivate these three elements:
Content: The substance or content of the problem must be successfully identified, discussed, addressed, and resolved.
Relationship: Everyone who is impacted by a problem must be involved, and the relationship between the people who trying to solve or make decisions about it, must be respectful, constructive, trusting, and collaborative.
Process: The process of solving problems and making decisions must be inclusive, transparent, effective, and fair.
Lesson 3
4
Point #3
Why is Conflict So hard? and so important?
Why is Conflict so hard? and so important?
Model to teach
iceberg,
The Iceberg of Conflict
Why is Conflict so hard? and so important?
There's more than meets the Eye
iceberg model.jpg
Conflict-Iceberg.jpg
Point #3
first of the Three Rules of Conflict;
First of the Three Rules of Conflict:
It's (usually) not about what it's about
Point #3
Power - Rights - Interests
Three Approaches to Resolving Conflict
Power - Rights - Interests
Breakout Group
1
smaill group exercise 1
Exercise 1: Breakout pod introductions, contact info exchange and discussion about hopes for course. 2nd Session: Select case study by using the "five why's" to understand what's at the heart of the issue.
Breakout Pods
Break into groups of 3 or 4
Prepare plans for breakouts.
Closing
5
Summary

Takeaway check

How do you feel towards conflict now?
Type Your Thoughts into chat (Don't say "opportunity")
Story
Melissa and Me.
Why it's important to understand what conflict is about.
Meet Melissa...
IMG_4517.JPG
Upsell
Omni-Win Project Mailing list and content (join a community)? Office hours; Master course
This course is just the tip of the iceberg...
Join me.
Homework
1
Assignment
self-reflection survey, meet with pod. , find someone to interview for the next assignment
Homework!
Fill out the self-reflection survey
Materials
3
Ken Pages
Resources
Iceberg graphic
Material to prepare
break out exersise description, pod structure and assignments, Virtual Doc for "What is Conflict?" Exercise
1
Quotation
We have thought of peace as passive and war as the active way of living. The opposite is true. War is not the most strenuous life. It is a kind of rest cure compared to the task of reconciling our differences ... From War to Peace is not from the strenuous to the easy existence; it is from the futile to the effective, from the stagnant to the active, from the destructive to the creative way of life ... The world will be regenerated by the people who rise above these passive ways and heroically seek, by whatever hardship, by whatever toil, the methods by which people can agree. -Mary Parker Follett
Design View of Module Breakdown
7
Search
Opening
Title
Opening
outcome focus
Opening
Key takeaway
Group Discussion
large group Discussion
Lesson 1
Point #1
Lesson 2
Point #2
Lesson 2
Point #2
Lesson 3
Point #3
Lesson 3
Model to teach
Lesson 3
Point #3
Lesson 3
Point #3
Breakout Group
smaill group exercise 1
Closing
Summary
Closing
Takeaway check
Closing
Story
Closing
Upsell
Homework
Assignment
<blank>
Quotation
Materials
Ken Pages
Materials
Resources
Materials
Material to prepare
Closing
Opening
Slide Title
Welcome to "Facilitation & Conflict Resolution Transformation
Sub Title
Module 1: Discovering the Heart of Conflict
Description
Notes
Materials & Logistics
Show hidden columns


Welcome & Introduction

Discussion:

What is Conflict?
Answers in chat or google doc or zoom whiteboard
What do we see?
Diversity of terms
Communication is key

Lesson 1-1 - Alternative Definitions of Conflict

Conflict is a fractal. The same patterns of conflict can be observed at different levels of society, from interpersonal relationships to large-scale social and political conflicts.
Conflict is a search, for example, in asking questions that invite authenticity, open-hearted communications, and partnership
Conflict is a way to learn about ourselves and others, and to build stronger relationships.
Conflict is an intrinsic feature sof creativity and innovation.
Conflict is a catalyst for growth and personal development.
Conflict provides an opportunity to practice empathy and develop better communication skills.
Conflict can uncover important information and perspectives that may have been previously overlooked.
Conflict can be a powerful tool for promoting change and progress.
Conflict can lead to deeper understanding and appreciation of others’ experiences and viewpoints.
Conflict can help us identify and address systemic issues and injustices.
Conflict can foster resilience and perseverance.
Conflict can ultimately lead to greater harmony, cooperation, and collaboration.
Conflict is the sound made by the cracks in a system. It is the voice of the new paradigm, a call for change in a system that has outlived its usefulness.


Conflict is an opportunity

It shows us what matters most to one another
It’s scary because it matters

Lesson 1-2 - Components of Conflict

Essential Features of Conflict (when it goes wrong)

The parties involved are interdependent; each needs something from the other, and they’re vulnerable if they don’t get it
They blame each other and find fault with each other for causing the problem
They are angry, fearful, or frustrated, or feel emotionally upset; these emotions may be obvious and known or disguised and unknown to parties involved
There are breakdowns in relationships, which impact people at an individual level, but can also reduce organizational. effectiveness and undermine movement values
There are many different kinds of cost associated with conflict, including political costs, and these can be reduced or prevented by learning how to respond more skillfully

Three-Ingredient Recipe for Conflict

Diverse Group
2 or more people with different information and life experiences. (NOTE: any two adult humans will easily meet this criteria.)
Lack of Trust
Lack of awareness of self or other.
Misunderstanding
power imbalance
negative emotion (fear, threat, shame...)
Adversarial, competitive or highly bureaucratic system/process/context
zero-sum, win/lose process
Structural obstacles to collaboration

Three Elements of Social & Political Decision-Making

There are three distinct elements that form the basis of effective political analyses, social problem-solving, conflict resolution and decision-making: Content, relationship and process.
To have effective social and political decision-making, one must cultivate these three elements:
Content: The substance or content of the problem must be successfully identified, discussed, addressed, and resolved.
Relationship: Everyone who is impacted by a problem must be involved, and the relationship between the people who trying to solve or make decisions about it, must be respectful, constructive, trusting, and collaborative.
Process: The process of solving problems and making decisions must be inclusive, transparent, effective, and fair.

Lesson 1-3 - The Heart of Conflict

Why Is conflict so hard and such an important opportunity.


Iceberg
Sources of conflict and why we get stuck

Power, Rights and Interests

Throughout history, there have been three ways that humans have responded to conflict:
Power-based approach: In the earliest form of resolving conflicts, power was used to determine the winner and the loser. This approach relied on the most powerful group or individual to win. Power could take various forms, such as physical strength, social influence, or hierarchical structures. However, this approach is unsustainable as the loser may seek revenge, leading to long cycles of conflict.
Rights-based approach: The next approach to resolving conflicts was based on rights. This system allowed equal access to justice for everyone regardless of demographic details. Laws were developed as guardrails of society to avoid falling into the abyss of conflict. However, the challenge of this approach was that laws tend to be made by people in power, and a rights-based approach still relied on the winner-loser binary.
Interest-based approach: The newest way of resolving conflicts is based on interests. This approach focuses on finding solutions rooted in the specific needs and interests of the individuals involved. It involves finding common ground by exploring the underlying interests and needs, which can be universally recognized. Interest-based conflict resolution requires time, effort, and skill, but it works.
The solution to institutionalizing mediation and interest-based thinking into our global culture is to change the way we respond to conflict. We need to integrate mediation into our day-to-day lives and language, making it part of our culture. It may be challenging, but it is necessary to evolve and prosper as a species.

DISCUSSION: So now that we understand what's going on... Why is political conflict so challenging?

Political Conflict
Existential issues
Wicked problems
Hard value choices


Closing

Takeaway check (type into chat):

How do you feel towards conflict now?
What is conflict? (don't say "opportunity")

Where we're going from here

All of conflict management is about creating a safe container to find out what's under the surface.
Next time:
First rule of conflict
How to discover other peoples needs (hint: we're going to use the most powerful tool in the universe)
Later: Interest based conflict resolution.
Power, rights & interests
Why does this person in this context care?

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