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Conflict Transformation Training
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Master Table: Module Breakdown
Module1 - Discovering the Heart of Conflict
Module 2
Module 3
Module 4 - Conflict Resolution and Interventions
Module 5
Module 6
Nonviolent communication
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Module 4 - Conflict Resolution and Interventions

The BEN Model

Opening


Welcome

Module 3 Recap

Questions into the chat

Today's Lesson

Conflict Resolution and Intervention
key takeaway:
The process defines the outcome (all-win)

lessons
Why and when to intervene
Brief intro to standard Mediation Process
conflict interventions (at the moment)
Opening Exercise

DISCUSSION: When is the time to collaborate

PRESENTATION: Thomas Killman

What situations might you want to take the various approaches?

When to collaborate?

Long term relationship
important content
When you care and can't walk away
When you can't do it alone.

GOOD FAITH



Lesson 4-1 - Conflict Resolution Strategies

Approaches

Directive - Evaluative - Facilitative - Transformative


Assessment

When to use what?
Conflict Curve

Basic Elements?

What do you think need to be included in any attempt to approach conflict? HINT: We've already discussed them
Listening
Speaking
Safe container & Structure
ID needs

Overall:

change from the people being the problem to the issue being the problem
face to face → Shoulder to shoulder
Help both parties let go of "solution" identify underlying needs and find a way to meet them
finding the noncontroversial essence.

Lesson 4-2 - Conflict Resolution Structure Algorithm

Module #4 Breakdown 2
Column 1
Module 4
1
Point #2
Basic design for all conflict resolution & facilitation
There are no rows in this table
⁠


Mediation Process:

Set the Container
Opening
Welcome and set the stage, and ground rules

Opening Statements
Give each party a chance to speak without interruption about their experience
Model active listening, by reflecting back what you hear
Agenda Setting
Structured Discussion/ Negotiation
one element at a time
speak to mediator
Agreements
HOT TIP: Caucusing (one-on-one)

STORY: Festival Intervention


Lesson 4-3 - Intervention (BEN Model)

Module #4 Breakdown 3
Column 1
Module 4
1
Point #3
How to intervene - BEN Model - REfelctive listenting - Dignity - Authenticity & humility
2
Model to teach
BEN Model.
There are no rows in this table
⁠

BEN Model

When thinking on your feet, pay attention to BEN (Behaviors Emotions and Needs)
Pay attention to the behavior or set of behaviors that you are witnessing.
What Emotions do you guess are behind the behavior?
Ask yourself - Can I/We meet these needs? If so, how? If not, why not?
Acknowledge to yourself and/or between the parties that there may be needs that are not being met. Discuss if there is a way to meet those needs, and if so, how? If not, why not?
Proceed wisely.

NEEDS ARE BEING SATISFIED

Affectionate, Kind, Thoughtful
Engaged, Interested
Hopeful, In Awe, Inspired, Refreshed
Confident, Assured
Excited, Exhilarated, Joyful, Happy
Peaceful, Calm, Grateful

NEEDS ARE NOT BEING SATISFIED

Afraid, Fearful, Betrayed
Annoyed, Anxious, Embarrassed
Averse, Disconnected
Confused, Distracted
Angry, Hateful
Fatigued, Physical Pain, Tense

When in Doubt: Listen

Reflect, Reflect, Reframe

Closing

Final Concept


Takeaway check (type into chat):

What's Next? Where we're going from here.

Session 5: Conflict is when diversity clashes, but these tools can also be used to channel diverse perspectives in the same direction
Q&A and Applications in session six (add your questions to the doc)

Upsell

Master Class


Homework



View 8 of Module Breakdown
7
Column 1
Module 4
1
Title
Conflict Resolution and Intervention
2
outcome focus
How to intervene in conflict
3
Key takeaway
Rule 3: The process is the solutionthe secret to overcoming conflict is using a process where everyone wins
4
large group Discussion
Continued from: Thomas Killman and CwtE decision tree - What is the right scenario of each strategy.
5
Point #1
Different forms and goals of conflict resolution
Power, Rights and interests
evaluative, facilitative & transformative
Conflict Assessment
Thomas-Killman
6
Point #2
Basic design for all conflict resolution & facilitation
7
Point #2
​
8
Point #3
How to intervene - BEN Model - Refelctive listenting - Dignity - Authenticity & humility
9
Model to teach
BEN Model. conflict curve,
10
Point #3
​
11
Point #3
​
12
smaill group exercise 1
Using the BEN model and reflective listening
13
Summary
​
14

Takeaway check

​
15
Story
Festival intervention
16
Upsell
personal leadership coaching
17
Assignment
Conversations & Learning with people in conflict (practice steelmanning and reflective listening AND Recruit some peers for a practice facilitation
18
Quotation
Morality arises from the realization that we will be in ongoing relationship with each other." -Jordan Peterson
19
Ken Pages
basic 17-19
20
Resources
​
21
Material to prepare
​
22
​
​
There are no rows in this table
⁠
Opening
Welcome
Module 3 Recap
Today's Lesson
DISCUSSION: When is the time to collaborate
PRESENTATION: Thomas Killman
What situations might you want to take the various approaches?
When to collaborate?
GOOD FAITH
Lesson 4-1 - Conflict Resolution Strategies
Approaches
Assessment
Basic Elements?
Overall:
Lesson 4-2 - Conflict Resolution Structure Algorithm
Module #4 Breakdown 2
Mediation Process:
STORY: Festival Intervention
Lesson 4-3 - Intervention (BEN Model)
Module #4 Breakdown 3
BEN Model
NEEDS ARE BEING SATISFIED
NEEDS ARE NOT BEING SATISFIED
When in Doubt: Listen
Closing
Final Concept
Takeaway check (type into chat):
What's Next? Where we're going from here.
Upsell
Homework
View 8 of Module Breakdown
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