What Rebuilds Trust

Ken Cloke

Honesty about yourself

Openness about problems

Unconditional respect

Clarity about boundaries

Consistency over time

Actions based on vision or values

Collaboration and joint action

Empowerment of others

Teamwork, joint participation

Listening, empathizing

Dependability in crises and hard times

Congruency between words and actions

Social interactions

Curiosity and asking open-ended questions

Personal sharing, especially about mistakes

Willingness to sacrifice something important

Sincere apologies

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