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Conflict Transformation Training

Module Stucture

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Questions & Notes

Master Table: Module Breakdown

Module1 - Discovering the Heart of Conflict

Module 2

Module 3

Module 4 - Conflict Resolution and Interventions

Module 5

Module 6

Nonviolent communication

Materials needed

Master Course Content

Deck

Launch Event Presentation

Explore

Module 2

Conflict Cycle

Communication cycle

P1 speaks

P2 observes what P1 did

P2 has feelings

P2 interprets p1's behavior

assigns meaning to what they observe

decides how to respond

P2 responds with some observable behavior

P1 observes, feels, interprets and reacts.

P2 observes, feels, interprets and reacts.

Conflict cycle

P1 speaks (provocatively)

P2 hears what P1 said

P2 feels surprised and angry

P2 interprets P1's behavior

believes that the statement was said with intention to harm

decides to respond by returning the the attack

P2 responds by restating the provocative statement in a way the targets P1

P1 observes P2 approaching and yelling vicious statements, feels terrified, interprets it as a pent up attack and and reacts.

P2 observes, feels, interprets and reacts.

Q: Where did the conflict begin?

A: between interpreting and responding.

Q Why here?

A: At that point it's possible to redirect the cycle away from conflict by

Assuming best intentions: Maybe they misspoke or you misheard → giving the person a chance to restate what they said.

Interpreting the words or behavior in a new way

Having a bad day

Confused

Taking something out on you that's not about you

→ respond with concern

interpreting it as an attack but choosing to break the cycle by responding nonviolently

Restate what they said, get curious about what they meant, ask questions.

Tell them that you are willing to talk but not fight and see if they will agree to that.

Make a boundary (tell them what you'll do if they say that again).

Leave.

What else?

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