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Cohere SOPs

CRM - Email-Marketing - ActiveCampaign

Clickup - Project Management

Google Calendar

Emails, Accounts, Users and Groups

Passwords/Accounts Management

Google Analytics

The Tao of a Cohero

Internal/External Partner Comms

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Communication

Email: need a response, not urgent.

Slack: need help from someone, but no one in particular. More immediate than email

Text/WhatsApp: response within a couple of hours

Phone: 💩 in on 🔥

Communication Stack

Communication Stack

Tool

Urgency

Use Cases

Target Response Time

1

Email

Low

Larger and more complex communications

Critical communications that require attention (in addition to Slack notifications)

Communication with parties outside of our comms stack

Within 24 hours

2

Slack channels

Medium

Larger group sync / async communication

Quick (less than 2 - 3 min) ideas or short questions

Quick link and file sharing (but we always ask ourselves if we should be adding it to Coda 🙂 )

Use Slack before email, please

Same business day

3

Zoom

Per use case

Video Meetings

Respond to calendar invites within one business day

4

WhatsApp/Text/Slack DM

High/quick

Within 2 hours

5

Phone calls

Urgent

Take some meetings as call and go for a walk! If someone calls you out of the blue, it means something is burning! Please pick up. If you call out of the blue, assume it is an emergency. Please use only as a final resort.

Immediate if possible

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