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Limechat

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Bot Automation

Bot Automation

Name

Description

Content Made by

Link

Checkout Abandonment Flow

This is for users who have entered our checkout but has abandoned it

Tanu - input from Shubham, Sagarika

Partially Fulfilled Flow

This is for split shipments

Mukesh - Reviewed by Utkarsh & Sripath

Order Shipped

Triggered when shipment is in fulfilled status on shopify - AWB number gets allocated- to tell user their order is shipped with a tracking link

Tanu - input from Shubham, Sagarika

Order confirmation

Triggered when order is created in shopify - to tell user their purchase is successful

Tanu - input from Shubham, Sagarika

Order_Delivered_final

Triggered when shipment status becomes delivered, to convey to user the order is delivered with an option for them to talk to agent if they found an issue

Mukesh - Reviewed by Utkarsh & Sripath

There are no rows in this table

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Suggest top 5 flows to be set up from the doc shared:-

feedback flow -> We can trigger this message after x number of days of delivery, to get feedback about the product or about the user experience to purchase the product

Upsell -> we can trigger this message after an order is placed, to try and boost cart value or push sales of a new product

Re-order -> we can trigger this x amount of days towards the end of a products life cycle, to nudge users to make a repeat purchase

note:- we can revisit and discuss on a couple of more flows to be set up, based on how these flows pick up

what we need from your team?

Content for the messaging

Products we want to target for upsell based flows

Re-order flows -> products we will initially target

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Two ways the customer can do Product Discovery

Ask their questions in their natural language

Use our AI-assisted click flow for discovery

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https://automation.limechat.ai/app/quiz-builder⁠

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3. Track Order & Other Issues

Track order

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Other Issues

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worksheet :

https://docs.google.com/spreadsheets/d/1BWUkO9jmBAGPSLRbk2K_NSKsAu-q_1_GHhv6Fm-sfGc/edit?gid=717991396#gid=717991396⁠

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Goal

Manage all our customer queries across various platforms (say fb, insta, whatsapp e.t.c) in one place

Whatsapp Commerce : Decide & Buy on Whatsapp (without going to the website)

GPT Bot - Help them discover the right product for them and help them buy the product

Sales by collection

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Evaluating Whatsapp Commerce

Whatsapp commerce pathways

Checkout on website - The user goes to the checkout page and checks out

Checkout on chat (1.5 years old as of May ‘25) - For paying the users goes to the payment gateway but the rest happens on whatsapp

Embedded Checkout (4-5 months old as of May ‘25)- 360 Dialogue - - Payment happens on whatsapp only - present only with razorpay so far.

Table 9

Table 9

Metrics

DERMATOUCH

KAPIVA

KAL

Number of customer tickets created (involves whatsapp, insta other places) per month

95000

76,000

1,400

Revenue from bot & marketing automation per month

35L

20L+

40,000

Revenue from whatsapp commerce

2.5L

There are no rows in this table

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GPT bot

Evaluate derma, kapiva, dove and set up a flow

Set up flows and check the data

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Status Quo

Checkout abandent flow

partially fulfillled

abandonment checkout

confirmation final

delivered final

Order processing / update flow

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bot → it was blank

track order & other help → from when (approx month)

product enquiry → taken live friday

gpt when on effective friday

ai bot - product enquiry → manually need to be trained

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Order → unicommerce → If delivery address is Kerala - it wil be assigned to Kerala ayurveda market place facility (which is Kochi) , Rest of India → will go to Hobli facility in bangalore

Basis on inventory it gets changed.

After order processing - Kochi shipments used to be sent to shiprocket and Blr shipments got to Shipyaari.

On Mar 18,

Kochi shipments were going to shiprocket, now bangalore shipments will also go to shiprockets

Added warehouse in shiprocket

Unicommerce rule set up (Priyanka)

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