Full audit of MBO, Zoho, Talent LMS
Stakeholder alignment meetings (Kathy, Suzanne, Kavitha, Dr. Jayarajan)
Migration checklist and platform fit analysis initiated
Zoho CRM deep dive: manual lead imports, fragmented workflows, lack of automation
MBO analysis: Super tedious payment process for users and academy teams, manually managed payment system, tedious certification setup, poor student history visibility, manual rosters
Mapped dependencies across systems
MBO Migration plan :