Customer wants to change the item/order

We'll need to cancel the order so you can place a new one with the correct item that you're after. Don't worry, refund of payment only takes 10mins or less once cancelled on our end.

Order cancelled and refunded

We can confirm that your order XXXXX has been cancelled and refunded. You should receive an email notifying you of this for your reference.

Customer wants to cancel due to the delay

We sincerely apologize for the inconvenience caused by the delay in shipping your recent order for the XXXXX. 🥺

In response to your request, could you send us your order number?