Same-day delivery response

Once your order is packed and ready for pickup, we’ll send you a text with the booking guidelines. Thank you! 💙

Delivery Update - Provincial

First off, thank you so much for your order. 💙

Upon reviewing, we can confirm that it has been shipped with the tracking number XXXXXX.

The tracking number is sent via email and the tracking information will only be visible once the courier picks up the parcel. You can view the tracking information on the courier's website here: https://www.jtexpress.ph/trajectoryQuery?flag=1

If you have any further questions or concerns regarding your order, please do not hesitate to contact us again. Our team is available to assist you and provide updates on the status of your shipment. 💙

Missing item/s - 2 parcels

We’re so sorry to hear the XXX is not in your parcel. 💔

For large orders, we normally pack them separately due to our packaging’s capacity constraints. We can confirm that it is in a different parcel with the tracking number: XXXXX.

Missing item/s - confirmed

We’re so sorry to hear the XXX is not in your parcel. 💔

The team has confirmed that it was missed during packing so we will arrange for it to be sent to you as soon as possible.

Rest assured all associated expenses will be covered by our team. We will be in touch once it is out for delivery.

We sincerely apologize for the inconvenience caused by this error. Please don’t hesitate to contact us if you have questions.

How can I track my order?

It depends on the address where the order will be shipped. Could you send us your order number so we can provide you with better info?

We can see that your order is already in the final stages of fulfillment and once shipped, you will receive an email notification. For Metro Manila, orders typically ship within 7-10 business days. Since delivery will be handled by our in-house rider, there won’t be a tracking number, but don’t worry—he’ll give you a call when he’s close to your address. 💙