Late Dispatch: Item in production

We sincerely apologize for the late notice but we have an important update regarding your order. Unfortunately, there is a delay in the shipment of your parcel as one of the items you have ordered (XXXXXXX) is still in production and it is expected to be finished by XXXXXX. We understand that this delay may be inconvenient for you and we are truly sorry for the frustration and disappointment it may have caused.

To address this issue, we would like to offer you these options:

1. Wait for the restock: If you can wait a bit longer, we assure you that your order will be prioritized once the restock is complete.

2. Refund: If you're unable to wait, we can offer you a refund for the item.

Please let us know your preferred option. Quality is a core value for us, and we hope you understand that we are really taking the necessary time and care needed to produce the items that will uphold our standards. We apologize for the extended wait but please know that our team is a hundred percent committed to ensuring that you receive a product that meets your expectations.

Once again, we are truly sorry for the inconvenience and frustration this may have caused you. Should you have any questions or concerns, please do not hesitate to message us.

Incorrect order/item sent

We want to extend our sincerest apologies for the oversight on our end. We understand the anticipation and excitement that comes with receiving orders and we are truly sorry if this experience was ruined due to this error.

To make this right, we will be shipping the correct item (XXXXXXXX) to you within the next business day.

We will also arrange for a courier to retrieve the incorrect item from you. Rest assured all associated expenses will be covered by our team.

We’ll keep you posted about this delivery but if you have questions, please don’t hesitate to contact us.

Faulty item

We aim to provide you with products of the highest standard and quality so want to extend our sincerest apologies for the oversight on our end. We understand the anticipation and excitement that comes with receiving orders and we are truly sorry if this experience was ruined due to this error.

To make this right, we will be shipping a new stock of the (XXXXXXXX) to you within the next business day.

We will also arrange for a courier to retrieve the incorrect item from you. Rest assured all associated expenses will be covered by our team.

We’ll keep you posted about this delivery but if you have questions, please don’t hesitate to contact us.