Late Dispatch: Item in production

We’re so sorry for the delay in processing your order XXXXX. Due to unforeseen circumstances, we are experiencing a slight delay in packing your items. Quality is a core value for us, and we hope you understand that we are really taking the necessary time and care needed to produce the items that will uphold our standards. We apologize for the extended wait but please know that our team is a hundred percent committed to ensuring that you receive a product that meets your expectations.

If you have any further questions or concerns regarding your order, please do not hesitate to contact us again. Our team is available to assist you and provide updates on the status of your shipment. 💙

Item is OOS - Order refunded

We're so sorry for this experience. Unfortunately, there has been a delay in the shipment of your parcel as the item is still in production. We understand that this delay may be inconvenient for you and we are truly sorry for the frustration and disappointment it may have caused.

We have processed your refund of ₱ PHP on MM/DD/YYYY.

Quality is a core value for us, and we hope you understand that we are really taking the necessary time and care needed to produce the items that will uphold our standards. We apologize for the extended wait but please know that our team is a hundred percent committed to ensuring that you receive a product that meets your expectations.

Mixed Orders - double shipping

Thank you so much for your patience. We've checked in with the team, and they’ve confirmed that the additional shipping cost is necessary to cover the separate delivery since it will require another delivery run. We're so sorry for any confusion caused around this. 💙