How to Treat Cancellation Requests

Types of Cancel Requests

Types of Cancel Requests

Didn’t know I was on a subscription

In this case, please explain that the offer on the starter kit was based on joining our subscription. Back this up with why shaving regularly unlocks all the benefits Offer a 30% off for their next refill so they can stay on their plan

Haven’t used it yet

In this case, offer to push their next refill by 3 months instead of cancelling

Too expensive

For this customer offer to receive refills at 30% off for their next 3 months, and switch to receive 1 refill at a time

Too many blades

In this case: Offer to receive blades at 30% off and switch to ship every 3 months

Tags

Term

Didn’t know I was on a subscription

Description

In this case, please explain that the offer on the starter kit was based on joining our subscription.

Back this up with why shaving regularly unlocks all the benefits

Offer a 30% off for their next refill so they can stay on their plan

⁠

If we do cancel their subscription, please keep account for them in

this excel⁠

and send us a daily report at the end of the day, and weekly report at the end of the week!

⁠

Cancellations Report March 2024 docs.google.com⁠

⁠

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