Churn Buster Escalations:

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We receive these notices when a customer card has failed 5-6 times. At this point we reach out with a GREAT offer to get them back or ask if they’d like to cancel

Please send them the following offer:

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Hey _____name_____,

I hope you are doing well! I’m Grace on the Jill Customer Glow team! I was checking in because I noticed your subscription may have an outdated card.

I’d love to offer you an exclusive discount of $8.99 (30% OFF our Refills and Magic Wipes) per month + a FREE post-shave if you are able to update your card.

Let me know and I will send you a secure link to update your card and I can get that exclusive deal processed over for you!

If you want a more customized subscription plan to fit your needs, please let me know and I can build something completely unique to you as well - while still ensuring you can redeem some extra savings.

Or if you’d simply like to cancel let me know and I can get that done for you!

Thank you!

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If they accept, please make the following adjustments of an $8.99 price on the Blades + Pre-Shave Plan (DTC-RMMW-001) and also add the “GLOW POST SHAVE SERUM one time.

Here is how to add the product one-time.

Search the customer in the CUSTOMERS TAB on recharge (will not work if you search in subscriptions tab)

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2. Click add product:

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3. Search Post Shave AND add the following details:

QTY: 1.

ONE TIME PURCHASE

INCLUDE IN NEXT ORDER

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4. Click add product

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