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Customer Support Rep Onboarding
Customer Support
Churn Buster Escalations:
Postage Issue SOP
Macros:
Customer Automations
TIKTOK REVIEWS
Our Products & How Customers Buy Them
Add Discount to Future Order
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How to Treat Cancellation Requests
Creating Custom/Replacement Orders
Managing Subscriptions (Skipping, Pausing, Cancelling)
Managing Orders (Cancelling, Address Changes)
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