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Managing Subscriptions (Skipping, Pausing, Cancelling)
2. Watch this video to understand how you can easily manage subscriptions(cancel or move next charge date)
3. How to easily skip a shipment
EXCEPTIONS/TROUBLESHOOTING:
PRE-PAID SUBSCRIPTIONS:
Some customers may be on a pre-paid subscription. This means they’ve prepaid their next 3 months of refills. You may be unable to edit frequency if customer is on a pre-paid subscriptions, in this case you would toggle them off prepaid subscription in the edit-frequency selector. Again, this would only be in the case the customer wanted to change their shipping frequency to better match how often they shave!
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