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Customer Support Rep Onboarding

Customer Support

Churn Buster Escalations:

Postage Issue SOP

Customer Automations

Our Products & How Customers Buy Them

Add Discount to Future Order

Find Your Tickets

How to Treat Cancellation Requests

Creating Custom/Replacement Orders

Managing Subscriptions (Skipping, Pausing, Cancelling)

Managing Orders (Cancelling, Address Changes)

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Our Products & How Customers Buy Them

Who is our customer?

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Here’s an example woman that the majority of our customers align with

PRODUCTS AND PRICES:

Customers are incentivized to subscribe via discounts

What type of subscription may they join?

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Actual prices may vary based on offers we’ve had on at certain times

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