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Customer Support Rep Onboarding
Customer Support
Churn Buster Escalations:
Postage Issue SOP
Macros:
Customer Automations
TIKTOK REVIEWS
Our Products & How Customers Buy Them
Add Discount to Future Order
Find Your Tickets
How to Treat Cancellation Requests
Creating Custom/Replacement Orders
Managing Subscriptions (Skipping, Pausing, Cancelling)
Managing Orders (Cancelling, Address Changes)
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Creating Custom/Replacement Orders
How to Create a new Order:
This will typically done only in the scenario we need to re-ship something or ship something without payment.
Navigate to orders tab and create order
2. Follow the Steps Outlined Here:
How to Add Discount Code on Shopify:
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