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Customer Support Rep Onboarding
Customer Support
Churn Buster Escalations:
Postage Issue SOP
Macros:
Customer Automations
TIKTOK REVIEWS
Our Products & How Customers Buy Them
Add Discount to Future Order
Find Your Tickets
How to Treat Cancellation Requests
Creating Custom/Replacement Orders
Managing Subscriptions (Skipping, Pausing, Cancelling)
Managing Orders (Cancelling, Address Changes)
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Customer Support

Everything and anything you need to know is here

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Main Programs:

Shopify (Ecommerce manager, how we collect orders)
Recharge (Customer Subscription manager)
Zendesk (Customer ticket management)


Resources To Watch Before Starting:
This is a simple Recharge course to get you understanding on how to navigate and manage information for subscribers! You can skip the “Other considerations tab” and “Wrap Up”
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Navigating customer details | All training courses | Recharge - Merchant Academy
Learn how to find and update customer, subscription, and order details.
training.rechargepayments.com
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Important Processes:

RECHARGE
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Managing Subscriptions (Skipping, Pausing, Cancelling)
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How to Treat Cancellation Requests
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Add Discount to Future Order
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SHOPIFY:
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Our Products & How Customers Buy Them
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Creating Custom/Replacement Orders
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Managing Orders (Cancelling, Address Changes)
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Customer Automations
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ZENDESK:
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Find Your Tickets
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Postage Issue SOP
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Churn Buster Escalations:
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Macros:
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