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Postage Issue SOP


If a customer is reporting paying postage to receive their item, we need to switch their membership to be switched first class!
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This happens when a local post office has trouble processing our items, therefore it will happen again and again to the same customers


How to solve:


Pull up the customer on recharge, Note their current subscription price, in this case it was $9.00, then click Actions > Swap
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Screenshot 2024-04-09 at 4.40.10 PM.png
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2. Swap to the following product, named: Blades + Pre-Shave Plan (Monthly First Class)
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Screenshot 2024-04-09 at 4.40.37 PM.png
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3. Edit the price to what it was in their existing subscription

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Screenshot 2024-04-09 at 4.40.37 PM.png
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Screenshot 2024-04-09 at 4.42.49 PM.png
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4. There next shipment will be shipped as first class and this issue should not happen again
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Screenshot 2024-04-09 at 4.43.14 PM.png
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