Postage Issue SOP

If a customer is reporting paying postage to receive their item, we need to switch their membership to be switched first class!

How to solve:

Pull up the customer on recharge, Note their current subscription price, in this case it was $9.00, then click Actions > Swap

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2. Swap to the following product, named: Blades + Pre-Shave Plan (Monthly First Class)

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3. Edit the price to what it was in their existing subscription

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4. There next shipment will be shipped as first class and this issue should not happen again

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