What happens then a message is send to a group of users in a particular status and new users are added to that status or users have left the status
MVP approach ? Phases approach?
The super proctor does not have any concrete data point to know if the proctor is working or not, not even the few data points that the operations team has. This leads to low proctor quality and low client satisfaction.
Communication through whatsapp groups has caused some troubles including but not limited to sharing of mobile numbers with strangers, incorrect messaging between different stakeholders (clients, proctors, super proctors) & delayed response / high TAT for doubt resolution due to involvement of multiple platforms (Awign, client platform and whatsapp)